• Technical Solution Consultant Jobs in Bangalore,India

  • Aruba Networks

Job Description:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to act as a mentor and guide other employees Ability to provide direction and guidance to process improvements
Ability to articulate clearly, recommend and explain resolutions /clients
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
Education and Experience Required
First Level University degree a) technical, b) non-technical (ie, Bachelor of Arts/ Science) Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience
5-7 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Knowledge and Skills
Excellent verbal and written communication skills in language to be supported
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with the companys products Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc)
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience E-support experience, knowledge and resolution ability
Ability to solve and document solutions for usage of other technicians and customers
Ability to mentor new agents
Ability train peers on solutions
Ability to take full ownership for resolution with escalated customers
Ability to lead technical action plans
Lead or provide expertise to teams or projects
Highly Developed knowledge of more complex solutions,

Profile Summary:

Employment Type : Full Time
Industry : IT - Hardware / Networking
Salary : Not Disclosed
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Aruba Networks
Aruba, a Hewlett Packard Enterprise company, is a leading provider of next-generation network access solutions for the mobile enterprise The company designs and delivers Mobility-Defined Networks that empower IT departments and #GenMobile, a new generation of tech-savvy users who rely on their mobile devices for every aspect of work and personal communication To create a mobility experience that #GenMobile and IT can rely upon, Aruba Mobility-Defined Networks automate infrastructure-wide performance optimization and trigger security actions that used to require manual IT intervention The results are dramatically improved productivity and lower operational costs

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