• Technical Service Specialist - NCR Jobs in Philippines

  • Abbott India Ltd
  • Philippines

Job Description:


To effectively and efficiently provide exceptional engineering and service support to all Abbott Diagnostics Division (ADD) customers ensuring customer satisfaction while maintaining a profitable business environment

Direct Reports 0

Key Areas of Accountability

1 Responsible for implementing and maintaining the effectiveness of the quality system such as proper reporting of customer contacts and adherence to Abbotts quality standards

2 Effectively resolving customer issues and instrument problems and minimizing repeat calls

3 Performing Planned Service and Pro-active calls to ensure customer satisfaction by ensuring a high level of instrument reliability

4 Maintaining a profitable service business by minimizing cost and maximizing revenue on sale of parts and services

5 Attend training courses and complete training requirements ensuring a high level of competence and continuously updating knowledge and skills Assist in the delivery of training courses for customers and ADD employees

6 Work with sales personnel in conducting service reviews and feedback mechanisms in designated customer sites ensuring total account management

7 Grow the business by increasing revenues to our service contracts and sales of spare parts

8 Complete and submit designated reports weekly or as required TSS are to ensure that necessary parts are fully stocked

9 Safety & Environmental Responsibilities

Attend regular departmental meeting with manager/supervisor to build in continuous feedback mechanisms
Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment

Job Specification

Knowledge & Experience

Experience in a diagnostics company as Field Service Engineer preferred but not required
Proficient in troubleshooting Electro-Mechanical Equipment
Computer Literate (Hardware & Software)
Technically inclined and customer service oriented with pleasing personality
Possesses effective communication and listening skills to relate to customers
Willing to work beyond normal office hours and to travel
Honest and hardworking
With Drivers license
Proficient defensive driver

Competencies required

Core Competencies

Adaptability Maintaining effectiveness when experiencing major changes in work tasks or the work environment, adjusting effectively to work within new work

Teamwork Working effectively and cooperatively with others, establishing and maintaining good working relationships with internal and external partners to facilitate the accomplishment of work goals

Initiative Taking prompt action to accomplish objectives, taking action to achieve goals beyond what is required, being pro-active, originating action to improve existing conditions and processes

Integrity Maintaining, promoting, and modeling social, ethical, and organizational norms, firmly adhering to codes of conduct and ethical principles

Innovation Generating innovative solutions in work situations, trying different and novel ways to deal with work problems and opportunities

Tolerance for Stress Always able to maintain effective performance under pressure and when working long hours

Functional Competencies

Customer Focus Developing and sustaining productive customer relationships; making customers and their needs a primary focus of ones actions

Managing Work (Includes Time Management) Effectively managing ones time and resources to ensure that work is completed efficiently

Quality Orientation Accomplishing tasks by considering all areas involved, attentive to details; showing concerns for all aspects of the job; accurately checking processes and watchful of deadlines

Technical/Professional Knowledge and Skills Achieving a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in area of expertise

Work Standards Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Minimum Qualification

Holder of an Electronics and Communication Engineering Degree

JOB FAMILYField Services


LOCATIONPhilippines > Taguig City Venice Corporate Center

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Healthcare, Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Abbott India Ltdarfix

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