• Technical Service Specialist Jobs in Kolkata,India - 23652489

  • Abbott India Ltd
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

JOB DESCRIPTION Location - Bhubneshwar

At Abbott, we are committed to helping people live your best possible life through the power of health For more than 130 years, we have brought new products and technologies to the world in nutrition, diagnostics, medical devices and branded generic pharmaceuticals These products craft more possibilities for people at all stages of life Today, 99,000 of us are working to help people live not just longer, but better in the more than 150 countries we serve

Primary Goals / Objectives

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership and performance Efficiently provide technical support solutions including installation, corrective, pre-emptive and dedicated maintenance You are expected to go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines

Major Responsibilities

Provide superior customer service, through applying effective communication skills in order to build credibility while handling and resolving high-stress situations
Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system
Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
Champion utilization of remote support tools to improve instrument up time
Improve expertise through continuous learning and certifications
Collaborates with co-workers to achieve work group and company goals

Skills & Education Required

Minimum 5 years relevant experience in Diagnostics Field
Bachelors/Engineering Degree in Bio Medical/Electrical or Electronics preferred

Key Requirements

Innovative and results driven
Takes initiative and is prompt in taking actions to accomplish objectives
Good written and oral communication skills
Get results with Integrity Ability to follow proper procedures and work within established guidelines
A high degree of social confidence and interpersonal skills
Excellent time management skills; ability to set priorities
Ability to determine short and long-range business needs
Passionate for working in the healthcare industry and ambitious
Strong problem solver
Willingness and ability to travel 40 PERCENT -50 PERCENT
Worked towards continuously and consistently achieving customer satisfaction

Accountability / Scope

Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner The position reports to a Service Manager and is accountable for achieving individual and supporting team goals

We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Healthcare, Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 21st Mar 2020

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