• Technical Service Engineer Jobs in United States Of America - 23778131

  • GEMALTO DIGITAL SECURITY LIMITED
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Technical Service Engineer ( 19001892 )

General Description

As a member of the P&SD team for Government solutions, you provide remote or onsite technical support to customer reported issues or inquires, including network and system troubleshooting, deployments, monitoring, and etc

Responsibilities include

You resolve customer reported issues and inquiries via phone, emails, onsite, or remote access You provide appropriate documentation on the reported issues and provide regular status reports to internal stakeholders and external customers
Adhering to SLAs (Service Level Agreements), you maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction
Where appropriate, you conduct system front and backend administration, monitoring, management, preventative maintenance, and ensure maintenance of existing operational services
You lead troubleshooting on applicable operating systems (ie Microsoft Windows, UNIX, Linux, and etc) and network environments
You engage in the development, testing and implementation of new systems and solutions
Where applicable, your participate in 24X7 customer technical support
You engage with broader Gemalto team members to identify and resolve technical issues
You participate in Gemalto Quality Systems, including PLC (Product Life Cycle), SDLC (Software Development Life Cycle), CDLC (Custom Development Life Cycle), and CI (Continuous Integration)
You are responsible for executing defined processes and solutions, such as compliance to escalation procedures and customer support processes
Where appropriate, provide technical support and implementation on delivery projects

Education
Bachelors degree in Computer Science or related discipline

Technical /functional skills

Experience working within an IT function, directly supporting critical front-line business services for customers (EMEA only Within a ITIL support environment)
Experience working with business functions as well as technical support functions
Systems engineering background primarily with Windows Server environments, with background in Linux environments being highly desirable
System/network/application troubleshooting skills, with Cisco experience being desirable
Experience in programming/scripting with one or more of the following, UNIX/Linux shell scripting, Windows scripting (VBS or Batch), Powershell
SQL knowledge and Oracle and SQL server databases
Ability to translate complex technical concepts into every-day language while working with internal and external stakeholders
Good commercial acumen, competent in presenting and liaising with external bodies including customers, partners and specialist working groups
Be able to pass rigorous background checks conducted by law enforcement agencies
Strong written and verbal communication skills
Fluent in English
Experience with SNMP monitoring solutions such as Icinga/Nagios is preferred
Additional experience will also be strongly considered in the following areas
LAN/WAN internetworking and protocols
Windows-based server installation and administration
UNIX/Linux installation and administration
RDBMS installation and administration for Oracle, Microsoft SQL Server, and MySQL
System and data backups and recovery

Behavioral skills
Excellent troubleshooting skills and problem solving resourcefulness
Willing and able to learn new technologies
Possess a strong customer support focus
Energetic and results oriented
Team player
Autonomous
Creative
Flexible
Ability to multi-task

Employees are required to perform the duties of this position, or any Gemalto position, in compliance with all company policies, procedures, practices, and processes, whether written or verbal, which Gemalto, in its sole discretion, may change periodically, including, but not limited to, those implemented to ensure product, physical plant, information systems and technology security, along withal federal, state and local regulations and public policies Protect Gemalto assets from unauthorized access, disclosure, modification, destruction or interference React and help resolve security events or security risks reported by employees Ensure responsibility is assigned to the individual for actions taken

Gemalto, a Thales Company, is an Equal Opportunity and Affirmative Action employer It is our policy to provide equal employment opportunity for all employees and applicants without regard to race, color, age, religion, sex national origin, marital status, physical or mental disability, sexual orientation, veterans status, or other protected group status We support and apply this policy through a program of affirmative action This includes special efforts to employ and advance within our organization, qualified members of protected groups Applicants may request reasonable accommodation to participate in the hiring process, please direct your inquiries to the Human Resources Department at careersamericagemaltocom

Primary Location US-CA-Redwood City

Work Locations Redwood City

2200 Bridge Pkwy, Suite 103

Redwood City 94065

Job IT

Schedule Full-time

Employee Status Temporary

Job Type Standard

Job Posting Oct 3, 2019, 104001 AM

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

Key Skills:

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