• Technical Service Engineer French / Italian Jobs in Netherlands - 25654845

  • BOSTON SCIENTIFIC
  • Netherlands
  • Save Job
  • 0 - 4 Years
  • Posted : above 1 month

Job Description:

Location Kerkrade, LI, NL, 0

Company Boston Scientific

Purpose and Passion Comprehensive Benefits Life-Work Integration Community Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level With determination, imagination and a deep caring for human life, were solving some of the most important healthcare industry challenges Together, were one global team committed to making a difference in peoples lives around the world This is a place where you can find a career with meaningful purposeimproving lives through your lifes work

About the role

To provide technical support to external and internal customers in a critical 24x7 international Medical Capital Equipment environment in the EMEA region with the highest possible level of End User Services experience

Your responsibilities include

Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
Providing second line Technical Support outside the EMEA region to internal and external customers;
Interacting with customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and telecommunications systems;
Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues;
Utilizing all available technical resources to analyze and formulate plans of resolution to address customer problems;
Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems;
Participating in on-going training, procedural review/development, reporting, and compliance activities;
Participating in after hours on-call pool for Patient On the Table (POT) calls;
Supporting business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service and technical assistance center processes;
Providing guidance and training to team members on more complicated customer issues and the implementation of short and long-term system improvements;

What we are looking for

Education level MBO /HBO level or equivalent, experience in technical specialization;
Excellent English and French and/or Italian verbal and writing skills, any secondary major language is a pre;
Technical background/proficiency, computer literate;
Experience in working with technical, distribution, sales and direct customer environment;
A problem-solving attitude combined with liaison focused communication skills;
Flexible and representative, no nine-to-five attitude;
Stress-proof in challenging situations;
Good social and communication skills;
Good Document Practices skills;
Ambition, eagerness to improve and drive for results;

About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE BSX) is to transform lives through innovative medical solutions that improve the health of patients If youre looking to truly make a difference to people both around the world and around the corner, theres no better place to make it happen

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Quality Assurance/Testing
Salary : As per Industry Standards
Deadline : 11th Jul 2020

Key Skills:

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