• Technical Sales Executive , Technical Support Executive Jobs in Gurgaon,India - 25093693

  • DDS GROUP
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Technical Sales Executive, Technical Support Executive 0 - 3 Years Gurgaon -Answer Phones Calls/Email/Faxes And Letters And Provide Excellent Customer Service In A Timely And Efficient Manner -Provide Problem Analysis And Resolve Client Issues With The Aid Of Available Helpdesk Tools (EG Help Files And Knowledge Base Articles -Ensure Accurate Call Comments Are Entered And Appropriate Information Is Provided In Escalated Calls -Ensure Call Standards Are Maintained With Respect To Greeting, Problem Identification, Proposed Solution And Conclusion -Collaborate With Team Members On Knowledge Transfer, Support Policies, Procedures And Standards -Answer Phones Calls/Email/Faxes And Letters And Provide Excellent Customer Service In A Timely And Efficient Manner -Provide Problem Analysis And Resolve Client Issues With The Aid Of Available Helpdesk Tools (EG Help Files And Knowledge Base Articles -Ensure Accurate Call Comments Are Entered And Appropriate Information Is Provided In Escalated Calls -Ensure Call Standards Are Maintained With Respect To Greeting, Problem Identification, Proposed Solution And Conclusion -Collaborate With Team Members On Knowledge Transfer, Support Policies, Procedures And Standards Will Provide Technical Support For Windows Product In A Highly Customer Orientated Manner Via Phone, Fax And E-Mail And Will Be Involved -In Upselling Of Technical Services As Well - Must Have 0 1 Year Experience In Handling Customer Services/Technical Support - Must Have Basic Technical Knowledge - Excellent Command Over English - Willing To Work In Night Shifts (9Pm - 6Am) Salary 2 Lac 25 Thousand To 5 Lac 50 Thousand PA Industry IT Hardware / Technical Support / Telecom Engineering Work Experience 0 - 3 Years Qualification Other Bachelor Degree Key Skills Technical Sales Executive Company Profile Company Name DDS GROUP About Company Company is a cutting-edge IT firm offering remote tech support services to clients all over the globe Company is part of a established 5 year old business house with interests in Manufacturing, Healthcare and Mobile Telephony Services Contact Person Poonam Address Sohna Road Gurgaon Mobile 9250057005 Email ID daredevilservicesgmailcom

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Retailing
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 12th May 2020

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