• Technical Quality Manager Jobs in Japan

  • SAP Labs Pvt Ltd
  • Japan
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

City Tokyo, 13, JP

Company SAP

Requisition ID 217700
Work Area Customer Service and Support
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

Key Areas of Responsibility and Tasks
Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need

Key Responsibilities
1) Incident Solving
2) Knowledge Transfer
3) Support without Incidents
4) Additional Tasks

Key Tasks
1) Incident Solving

Perform root cause analysis and provide solutions in complex environments for specific fields/areas

o Provide workarounds and emergency corrections where no immediate solution can be given
o Provide solutions in complex environments in cooperation with development support

Focus on critical incidents
Assume functional responsibility for an area in Cloud Product Support (Topic Owner or NEXUS)
Global Escalation handling

2) Knowledge Transfer

Mentoring
Own trainings and workshops
Take ownership of product rollout and end-user documentation
Create and Publish Knowledge Base articles and WIKI Documents
Contribute to online customer forums
Create and Publish White Papers
Drive creation of Knowledge in area of expertise and drive proactively proliferation of knowledge created externally and internally
Drive incident deflection initiatives
Strengthen the community

3) Support Without Incidents (SWI)

Contribute ideas to help towards the PS vision of SWI
Volunteer to participate in projects aimed at achieving the PS vision of SWI
Carry out new tasks as requested by STM, GFM and GSC head to help achieve the PS vision of support without incidents for example participate in the real-time interaction and different personas

4) Additional Tasks

Work as functional expert in de-escalation and war rooms
Support the management
Provide extended and 24 hour coverage
Perform weekend duty manager tasks
Report errors to development organizations and provide feedback for the development of new SAP Notes
Lead internal projects, extended cross LoB activities/communication
Analyze incident pattern and trends in area of functional expertise such as increasing incident volume or decreasing customer satisfaction and identify the root cause
Identify supportability gaps and work on innovating/ improving supportability tools

Experience & Language Requirements
Work Experience

Specialist support skills in one business resp technology area and advanced know-how in additional main or exotic area
Support training (owner of training programs)
Management or Project Management Skills
Advanced ABAP/net/Silverlight/XML programming capabilities
Deep understanding of mission-critical business processes across customer solutions (hereunder HR processes)

English Fluent

Education

Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred

WHAT YOU GET FROM US

Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment Information Technology, IT Manager, SAP, ERP, Technology, Quality

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jan 2020

Key Skills:

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