• Technical Program Mgr Jobs in Bangalore,India

  • Netapp India Pvt Ltd
  • Save Job
  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

EPS is part of the global customer support delivery team Escalation specialization team focuses on root-causing customer-found bugs and providing technical solution to Support managers interfacing with customers The team is globally distributed (SVL, RTP and NB) and thereby provides 7x24x365 coverage This team works with the Escalation Engineer community (EE) in the TSC specialization verticals, and also interacts with product development Primary responsibility of this team is to handle technical escalations and resolve them with limited Development/Engineering involvement In addition to fixing customer burts, this team also actively contributes to supportability reviews of design documents, technical consults, and technical trainings Some other specializations include data recovery and performance analysis of ONTAP systems

Job Summary

As NGS Technical Program Manager (EPS) you will plan, lead, and manage the delivery of productivity tools for NetApp Global Services (NGS) This is a challenging position with the opportunity to influence technical solutions and decisions with professionals across Support, Product Marketing, Services Marketing, Engineering and IT organizations

Functions

Responsible for planning and managing programs to meet service delivery, quality and cost goals

Specific areas of focus include

Provide input into planning and managing company resources to execute development project or project components from design phase through implementation
Identify and communicate project scope and ensure program milestones and objectives are met
Keep management informed of key issues and changes which may impact expected business results
Analyze problems and drive solutions involving multiple elements of program planning
Ensure that projects adhere to the company processes and initiate process improvements as needed

Job Requirements

Job Requirements

Strong experience using scripting languages like PERL, PYTHON and Databases like MYSQL, ORACLE
Program Management experience is a must
Strong analytical, problemsolving and organizational skills
Excellent experience in using Microsoft office, reporting tools like Tableau
Strong development process skills (requirements, design, development, test practices, deployment and support)
Familiarity with NetApp products (Filer, Data ONTAP OS) or other storage products will be helpful
Excellent verbal and written communication skills and demonstrated ability to communicate on varying technical levels with NGS, Engineering, and internal and external customers
Ability to work collaboratively within a team environment to meet aggressive goals and predefined feature and metrics requirements
Strong understanding of engineering principles and practices Ability to develop longerrange project plans and schedules for individual or work for a small team

Responsibility and Interaction

Responsibility

The tasks this individual is responsible are often unstructured and the issues addressed are less defined requiring new perspectives and creative approaches
This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring indepth evaluation
Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions

Interaction

This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties
Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently
The ideal candidate will be a proactive contributor and subject matter expert
To be successful, this individual must demonstrate favorable results through regular leadership and influencing others

Education

Requires a minimum of 8 years of overall related experience with a Bachelors degree; or 6 years and a Masters degree; or a PhD with 3 years experience; or equivalent experience

Strong 4-5 years of development using scripting languages like PERL, PYTHON and Databases like MYSQL, ORACLE

Minimum of 2-3 years of Program Management experience

NetApp is an equal opportunity employer and encourages individuals of all backgrounds, including individuals with disabilities, to apply for open positions at NetApp

Job Segment Manager, Engineer, Product Development, Program Manager, Oracle, Management, Engineering, Research, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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