Job Description:

Position Technical PM - Client Services

Qualification - BTech, BCA, MCA, MTech

Experience 6 to 9 Years

Salary Range 7 - 12 Lac pa

Location - Delhi, India

Job Type Full Time

Company Profile - The Company is a global leader in providing software products for hotel operations which help increase efficiency, boost staff productivity and enhance guest service, with a direct impact on the bottom line

We are one of Indias true software product companies with offices in China, India, Singapore, the US and the UK, and a strong customer base, including worlds leading brands like Hyatt, IHG, Kempinski, Oberoi, Taj, Raffles, Radisson, Shangri-La, Sofitel, etc

Responsibilities

Manage technical installation and configuration for all new customers
Liaise with vendors for scheduling interface tests and internal resource planning
Deliver quality technical projects as per committed timelines
Coordinate directly with on-site IT, vendors, off-site helpdesks over email or phone calls to complete technical assignments
Work closely with the Project Manager and flag any technical issues in time
Document the Interface testing and other details, update and complete all handovers
Do an audit of new implemented properties for the initial few weeks and identify the repeated issues reported by the property
Coordinate with the engineering group for installation-related issues
Provide backup to L2 support teams with any production-related technical issues
Should have technical understanding of network and database

Required Skills

Must have Good Communication skills

Working Knowledge of Database
Have a smiling face, engaging personality and passion for customer service
Technical competence in Networks / Firewalls / Server OS /
Excellent Business Communication skills
Strong Customer Management and Problem Solving Skills

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Accounting-Tax/Consulting
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 19th Apr 2020

Key Skills:

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