• Technical Operations Expert - Database Jobs in Hyderabad,India - 25310743

  • Novartis AG
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

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Why Novartis
Why consider Novartis
750 million Thats how many lives our products touch And while were proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this how can we continue to improve and extend even more peoples lives

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment Where youre given opportunities to explore the power of digital and data Where youre empowered to risk failure by taking smart risks, and where youre surrounded by people who share your determination to tackle the worlds toughest medical challenges

We are Novartis Join us and help us reimagine medicine

Novartis Business Services IT (NBS IT) is working to support Novartis to deliver better patient outcomes through innovative use of information and technology As technology is reshaping the healthcare industry, IT will be a differentiator for our businesses, inspiring new ideas and enabling Novartis to reimagine medicine

To continue to add even greater value for the business we need to have the right people with the right capabilities in the right location We need to be customer-oriented and focus on bringing the best services and solutions to the business both globally and locally to support our patients

NBS IT offers this extraordinary work experience with a real opportunity to develop in a highly fast-paced technology-driven environment where collaboration and innovation are at the heart of who we are and what we do

Position Purpose

Operate all IT services, systems and applications and to monitor events that occur in the enterprise IT environment Ensure that Configuration Items (any component that needs to be managed in order to deliver an IT Service) are identified, accounted, reported, verified and audited As part of the Database Services, this role is primarily responsible for database service delivery management in APAC region and secondarily responsible for EMEA and AMERICAS & LACAN regions

Major Accountabilities

- Deliver IT services, systems and applications to the business - Ensure adherence to quality standards as defined by the IT Organization - Ensure appropriate response to audit / ISRM assessment findings and recommendations - Define an end-to-end provisioning process facilitating automation wherever possible - Perform patch management and image management activities - Ensure standard build/image - Ensure accurate provisioning and metering of services - Provide early feedback to development team on release issues - Ensure that an up-to-date asset inventory for all technology assets is maintained and only authorized components are used - Accountable to ensure adherence with Security and Compliance policies and procedures within Technical Operations service scope - Coordinate all configuration management database changes which directly or indirectly impact production services - Ensure addition, modification or removal of any IT asset in a standard and controlled manner - Ensure that CIs are identified, accounted, reported, verified and audited - Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Operations scope - Ensure to resolve/follow-up on the P1 /P2 critical incidents and follow-up on the root cause analysis etc o Review of ITSM task status on daily/weekly/monthly basis o Taking appropriate action to deliver services meeting SLAs o Respond to Novartis application/project teams service requests on time and deliver quality services o Support third party service provider and software vendor Oracle/SQL to resolve incidents

KPI

Management of database services from provisioning to decommission and all the databases tasks in between are delivered to Novartis application/project teams as expected - Service delivered accurately and in timely manner - Strict compliance of service process for ITSM tasks - Customer satisfaction - Adherence to service SLAs - Accuracy of asset inventory

Minimum requirements Bachelors degree in a scientific discipline, computer science, engineering or mathematics Fluency in written and spoken English o At least 5 year experience in database services management o At least 7 year experience in Oracle/SQL database administration o Strong blend of communication and technical skills working in a global team environment o Working collaboratively in a global team environment o Working in cross-functional project teams o Ability to work independently with minimal supervision o Good communication (verbal & written) and inter-personal skills o Deep desire to expand skill set and excel in meeting business requirements o Ability to handle high pressure situations and quickly respond and resolve production priority problems o Experience in SQL Server Analytical and Report Desirable o Certification in Oracle/SQL database administration o Experience working in pharmaceutical, biotech, or life sciences industries o Data Masking o Database security products o Oracle Data Integrator (ELT tool) o Heterogeneous DB Migration between Oracle and SQL Server o MySQL/PostgreSQL/Aurora/MariaDB o Hadoop

Division NBS

Business Unit IT NBS

Location India

Site Hyderabad, AP

Company/Legal Entity Nov Hltcr Shared Services Ind

Functional Area Information Technology

Job Type Full Time

Employment Type Regular

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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