• Technical Helpdesk Engineer Jobs in United States Of America

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  • 2 - 4 Years
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Job Description:

Technical Helpdesk Engineer ( 19001645 )

General Description

Location Williamsburg, VA

As a Technical Help Desk Engineer for the Support and Maintenance team located in Williamsburg, VA, you will provide support to end users for computer, application, system, device, access and hardware issues to Gemalto Biometrics Business Line customers Gemalto Biometrics Business Line provides solutions in the field of biometrics image processing, automated fingerprint, palm print, facial and iris identification, and systems integration for a worldwide customer base which includes law enforcement, civil government, and commercial customers This position requires a professional, self-motivated, and detail-oriented person to provide daily front-line system support to our customers

The hours of operations for this role are third shift, starting at 1200 AM and ending at 800 AM, Monday Friday

A week in the life of a Technical Helpdesk Engineer
Respond to telephone, email and on line requests for technical support for Gemalto Biometrics Business Line products and solutions
Document, track, and monitor issues using applicable systems and tools
Coordinate with other teams or departments to resolve user problems
You will responsible to communicate with customers directly and ensure high level customer satisfaction
You will determine issue severity, troubleshoot issues, identify root cause, and resolve issues

To succeed at this job, you must have
A bachelors degree in information technology, information systems, or relevant field
Hands-on technical skills and/or experience
It would be preferred if you have
A bachelors degree in computer science or information systems
Experience providing customer-facing technical support
Experience working with Windows and Linux
Basic knowledge of SQL script
Experience in supporting proprietary software
You must be fluent in English
We would like someone to join our team who
Is self-motivated
Demonstrates good communication skills
Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users
Is Detail oriented
Works well with others
We are looking for someone with 2 - 4 years of experience

Application Process

Apply now before this career opportunity is filled We look forward to reading your CV!

Employees are required to perform the duties of this position, or any Gemalto position, in compliance with all company policies, procedures, practices, and processes, whether written or verbal, which Gemalto, in its sole discretion, may change periodically, including, but not limited to, those implemented to ensure product, physical plant, information systems and technology security, along withal federal, state and local regulations and public policies Protect Gemalto assets from unauthorized access, disclosure, modification, destruction or interference React and help resolve security events or security risks reported by employees Ensure responsibility is assigned to the individual for actions taken

Gemalto is an Equal Opportunity and Affirmative Action employer It is our policy to provide equal employment opportunity for all employees and applicants without regard to race, color, age, religion, sex national origin, marital status, physical or mental disability, sexual orientation, veterans status, or other protected group status We support and apply this policy through a program of affirmative action This includes special efforts to employ and advance within our organization, qualified members of protected groups Applicants may request reasonable accommodation to participate in the hiring process, please direct your inquiries to the Human Resources Department at careersamericagemaltocom

Primary Location US-VA-Williamsburg

Work Locations Williamsburg

3300 Acorn Street

Williamsburg 23188

Job IT

Schedule Full-time

Employee Status Regular

Job Type Standard

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:


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