• Technical Field Engineer Team Lead - Network Support Jobs in Overseas

  • ACZ Global Pvt Ltd
  • Overseas, International

Job Description:

Job Role Technical Field Engineer Team lead

Purpose of Role

- The Field Service Engineer performs on-site break-fix and IMAC activities associated with installing, maintaining and servicing computer-related products at customer sites covering 7x24 hours by using standard methods, techniques and tools applicable to the area in which they are working

- Equipment support includes Servers, Storage and SAN Switches, Laptops/Desktops, Network, WAN Optimization equipment, etc

- Technical Field Engineer Team lead will also be responsible to manage a team of engineers

Scopes and Responsibilities

- Provides hardware break-fix service and support for Servers, Storage, Networks, desktops, handheld devices and laptops

- Installs and configure Servers, Storage, Networks, PCs/laptops and peripherals

- Install and setup OS and peripherals application

- Successful roll-out of projects

- Performs installs, moves, adds and changes as required

- Provides follow-up on problems or escalation

- Manage a team of field engineers

- Provide training to his/her team

- Act as a single point of contact to answer any technical questions from the engineers on the field (Technical helpdesk for Engineers)

- Manage day to day operations to meet client requirements

- Help to translate process/training documents from English to Japanese and vice versa

- Maintains a high degree of professionalism in actions and demeanor

- Ensures customer satisfaction throughout the service delivery transaction

- Helps team members and act as a backup, if needed

- The responsibilities may change per business requirements and the candidate should be willing to adapt to the changes and processes

Experience, Knowledge and Qualifications

- Diploma or Degree in electronics or computer engineering with over (8) years of computer hardware break-fix service experience for Enterprise Server and Storage products, desktops and laptops, experience in IT Technical support and project delivery for a range of projects including office installations, office relocations, infrastructure installations, and upgrades

- Extensive experience managing vendors, resources, timelines, and budgets

- Extensive experience supporting and building relationships with a range of clients & strong customer support experience

- Has more than 5 years of project/team leadership experience

- Has strong experience working as part of a team and also working individually

- Willingness to work Overtime after hour/Sat/Sun/public holidays and 7x24 standby duty

- Willingness and ability to work in changing shifts on a regular basis and availability to work outside of the 9am - 9pm window

- Highly experienced in enterprise system/hardware troubleshooting and problem resolution Which include multi-vendor hardware support for servers and storage device

- High experience in hardware break-fix servicing for storage devices such as DELL/EMC and NetApp is a prerequisite

- Willingness to support all Unisys accounts including Laptop, desktops, servers and all relevant technologies irrespective of the accounts

- Knowledge and experience in supporting Microsoft OS, VMware, Linux, UNIX, etc is a prerequisite

- Highly Experienced with Enterprise Backup application/s

- Relevant technical certification such as MCSE, VMware, Comptia or Linux is preferred

- Excellent analytical and client communication skills

- Ability to achieve set calls per day target for self and the team

- Willingness to travel to client locations as required which maybe every day, within the assigned city and outside the assigned city is a must

- Ability to communicate (Read/Write/talk) in English & Japanese is a must

- Strong excel and reporting capabilities

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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