• Technical/desktop Support Engineer Strictly Females only Jobs in Ahmedabad,India

  • RapidRadio Solutions Pvt. Ltd.
  • Save Job
  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

1 Daily referring and maintaining the ticket based support management system by creating, updating and closing tickets as per requirements 2Timely following-up with client, support team or development team for any open tickets to reduce the resolution timeline 3 Supporting client/engineers via remote access tools, telephonic conversation or email as per the need and situation 4 Guide installation and support team for various issues at the time of installation visits 5 Transfer in-depth knowledge to newly joined installation & support engineers 6 Visiting near-by sites for troubleshooting and resolution in case all other support engineers are busy 7 Identify exact issue by checking logs & screenshots and involve concerned team for resolution 8 Document frequently occurring issues along with its resolutions as per designed structure 9 Co-ordinate with LMS vendors in case of issues in LMS integration 10 Be up-to-date with list of features available with middleware as well as other hardware 11 Thoroughly testing newly developed middleware or hardware features before installation on site Perks and Benefits No Pf Deduction

Profile Summary:

Employment Type : Full Time
Eligibility : B.Tech/B.E. - Any Specialization,
Any Graduate - Any Specialization,
Diploma - Any Specialization,
BCA - Computers,
B.Sc - Electronics,
Any Specialization,
Computers
Industry : Pharma, Biotech, Clinical Research
Functional Area : IT Hardware , Technical Support , Telecom Engineering
Role : Technical Support Manager
Salary : INR
Deadline : 19th Jan 2020

Key Skills:

Company Profile:

RapidRadio Solutions Pvt Ltd Rapidradio Solutions pvt ltd are in to Radio Frequency identification Hardware manufacturing along with it, we are exclusively providing end to end RFID solutions for LibrariesWe are one of the leaders in RFID Library Solution Market in India and also has presence nearby Asia Pacific region

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