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Job Description:

Technical Customer Service Associate Job ID 1035639 | ADCI - Karnataka

DESCRIPTION Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative Amazons cloud product line, referred as Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies Amazon Development Centre (India) Private limited (ADCI), is looking for an experienced and qualified personnel to join its Customer Support team in India focusing on Amazons AWS referred as AWS Support team
As a member of the AWS Support team, employed with and working for ADCI, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications on AWS Cloud

AWS Customer Service, within ADCI, provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2 AWS Support team helps AWS customers understand what Cloud Computing is all about, and whether it can be useful for their business needs This team also helps with account and billing related inquiries, and interface with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer
Do you think Cloud Computing is fascinating Do you ever ponder the backbone that powers internet TV and social media Are you passionate about driving customer success Interested in learning new technologies Do you thrive in a dynamic, fast-paced environment Do you love discussing new technologies with your friends and family Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile
As an AWS Customer Support Associate, within ADCI, youll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent ADCI as you interact directly with our Developer community to resolve support issues You will work with exceptionally driven, customer-obsessed customer service associates and leadership You will act as a Cloud Computing evangelist in the leading edge of this growing industry
In addition, your responsibilities will include, but will not be limited to, the following
Providing prompt, efficient, detailed, customer-oriented service to Amazons AWScustomers
Working with other customer support teams to ensure a consistent and high-quality level of support
Being a voice and advocate for our customers when something doesnt feel right
Driving projects that improve support-related processes
Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams
Acting as an advocate for our customer, reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Assisting with customer communication during Amazons AWS critical launches and support events
Assuming responsibility for developing detailed knowledge about specific product lines and features
Making sure internal knowledge reference pages are updated
Driving projects that improve support-related processes
Working with customer support teams to ensure a consistent and high-quality level of support
Supporting the customers to understand how they are using our services, and providing feedback to business and development teams

BASIC QUALIFICATIONS Familiarity with Web Technologies and the Internet
0-5 years of experience working directly with customers to resolve issues(Account and billing inquiries handling experience preferred)
Proficiency in MS Office, with an emphasis on Excel
Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension)
Ability to work weekends and/or evenings

PREFERRED QUALIFICATIONS Experience in Technical Support
A drive to dig into the details of a system or process to solve customer problems
Some college experience in a technical field
Excitement to learn new technologies and help customers succeed
Excellent oral and written communication skills
Proven success in a fast paced support environment
Experience building or hosting a website
Known as the go-to person in your family for technology related questions
Demonstrated ability to analyze problems logically

Job details

IN, KA, Bengaluru

Support

Customer Service

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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