• Technical Consulting Engineer - Security Skills Jobs in Gurgaon,India - 25352422

  • Cisco Systems Inc.
  • Save Job
  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

Technical Consulting Engineer - Security Skills


Bangalore, Karnataka, India

Additional Location(s)


Area of Interest

Engineer - Network

Job Type


Technology Interest


Job Id



What Youll Do All CMS team members are encouraged to add value in the following areas

Understand and meet customer agreements (SLO/SLA/commitments)
Follow and participate in the improvement of the team process
Identify and adhere to cost reduction measures
Be accountable for following established team processes
Understand ITIL framework (Event, Incident, Change, Service Request & Problem Management)
Collaborate with peers and multi-functional teams
Maintain knowledge and skill levels required to perform role effectively
Participate in regular synch ups with team and team leadership
Actively share and develop innovation and automations for continued improvement wherever possible

Specific to the role of Complex Service Request Engineer, responsibilities may include

Ensure accurate execution of detailed and approved requests in customers production environments
Adhere to and implement Change Management processes and policies of Cisco and customers
Support Change Managers with technical input on Change Advisory Board (CAB) meetings, whether internal and external
Validate service request execution process prior to production implementation
Conduct post-change QA testing to validate successful service request completion and to reduce risk of service impacting events resulting from the change
Serve as first point of contact for failed service requests/changes; conduct change backouts to the point of pre-change baseline
Provide continual communication to partners before, during and after execution of approved service requests

Whom Youll Work With CX is a team of technical guides whose #1 focus is to deliver excellent customer experience We help seek the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication Our success is measured through great financial results, growing customer happiness metrics, industry recognition, and employee happiness scores

Cisco Managed Services teams deliver IT managed services (namely Incident, Problem, Service Request and Change Management) for diverse and complex customer networks around the globe CMS engages with customers via inbound and outbound audio and video calls, email, web platforms, and/or remote access sessions to customer equipment We are a large group of diverse and highly skilled teams who prioritize collaboration with other team members and other teams to deliver premium quality services to our customers

Who You Are You are detail-oriented and organized You work well with others and are truly a great teammate Protecting customer data and customer environments is fundamental to your work ethic You have excellent verbal and written communication skills You are able to see the big picture even when analyzing multiple complex factors under pressure You have a good understanding of the fundamentals of Change Management and its paramount importance to the protection of the customer environment

What You Know 5-10 years experience in a network operations/technical support role and/or a technical architecture/implementation role
Good technical experience with security platforms and technologies, including Cisco, Checkpoint and Palo Alto products
3-5 years experience in technical support, implementation and configuration of advanced security technologies, including Cisco products
Experience should include most of the following
Hands on experience with Cisco ISE, ACS, Firepower/NGIPS, ASA, AMP, WSA & Stealthwatch
Configure, upgrade & maintain firewall, IDS/IPS platforms
Configure & manage site-to-site IPSec VPN tunnels
Monitor system prioritization and utilization
Firewall rule creation, migration, and re-certification
Performance tuning and optimization of firewalls and firewall policies
Experience collecting and reading packet level network traces
In-depth understanding of network ports, NAT, PAT and access control lists
You should be proficient in TCP/IP protocol suite
Strong expertise with investigation, troubleshooting and analysis of IDS/IPS systems

Experience in below skills would be helpful

Design, configuration, administration, and documentation of firewall infrastructure
Experience setting engineering standards
IT Security assessment and implementing security solutions based on the assessment results
Prior Managed Services experience
You should have experience working with Checkpoint, Juniper and Fotinet firewalls
Tipping-Point (Trend Micro) IDS/IPS
Juniper IDS
Citrix WAF (Web Application Firewalls)
Firemon Security Management Suite

Required Professional Qualifications Strong written and verbal communication
Prioritize technology while managing multiple customer commitments
Work independently with minimal supervision
Good interpersonal and teamwork skills

Why Cisco We connect everything people, processes, data, and things We innovate everywhere, taking ambitious risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals And we do it in style with great personalities who arent afraid to change the way the world works, lives, plays and learns

We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars We celebrate the creativity and diversity that fuels our innovation We are dreamers and we are doers

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 08th Jun 2020

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