• Cisco Systems Inc.
  • Save Job
  • 12 - 15 Years
  • Posted : above 1 month

Job Description:



Bangalore, Karnataka, India

Area of Interest

Customer Experience

Job Type


Technology Interest


Job Id



What you do Cisco Managed Services group seeks a Customer Support Engineer with expertise in Routing & Switching, Service Provider Technologies As a Customer Support Engineer in our special team you will gain hands-on experience and the ability to earn industry-leading certifications You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues You will solve our customers toughest problems, ensuring that our customers get expected business outcomes, providing a superior customer experience

Who youll work with Cisco is a team of special guides whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores Your opportunity to impact the health and performance of networks and systems that surround us all are limitless Your career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world Make an impact with us!

The team is group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers Work hard, play harder is the motto of the team

The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table

Our team has global presence located in 2 US centers, 3 centers in EMEA and 2 India centers

Who you are Minimum Qualifications

Requires BE/BTech degree with 7 years of related experience in IT industry
Customer Support/Managed Services Experience (5 years)
Excellent TCP/ IP networking skills

In depth understanding & hands on Cisco Nexus Switches In depth understanding & knowledge of various switching protocols Eg STP,PVSTP,MSTP,LLDP etc

In depth understanding & working knowledge on various Cisco IOS,IOS-XR & IOX-XE

Experience with MPLS technology including L2/L3 VPN and traffic engineering

Fixing various MPLS & its application related issues eg VPLS/MPLS-TE etc

Experience with Configuring and fixing Cisco routers and switches Experience on Cisco ASR9k,ASR1k & Nexus 5k/7k series platform Experience with routing protocols (OSPF, RIP, EIGRP, ISIS and BGP)

Solid Communication Skills (Written/Verbal/Presentation)
Solid teammate
Flexibility in working hours as some migrations will require weekend and after hours work
Ability to grasp complex design concepts quickly and be able to provide the right solutions to the clients
Ability to fix implementation problems during migrations

Roles & Responsibilities Analyze, configure and fix large complex networks with mixed media and protocols
Effectively craft and utilize complex lab setups to duplicate and solve problems, validate planned changes to software and hardware design
Provide remote troubleshooting support to resolve UC related issues
Develop and maintain strong relationship with customer and other Cisco teams
Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests
Establish Technical Relationship to support customer network operations
Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer
Customer-specific designated support at network level to resolve and debug complex networking problems
Issue support for critical network outages and complex network issues
Dedicatedly monitor and review the progress of all customer cases and engage as necessary
Respond to network management system alarms according to established processes
Priority support for identified key customer functionalities and issues
Effectively work with multi-functional teams to resolve major customer issues
Work towards continuous learning, results orientation and partnership

Desired Skills Typically requires BE/BTech degree with 5 years of related experience
Run services background preferred
CCNP or CCIE R&S/SP desired
Python knowledge desired
Fluency in soundness disciplines (availability, security, etc) and operational disciplines (systems management, change management, etc)
Proven track record in an industry or horizontal solution area
Ability to tackle problems with innovative ideas Assume complete ownership with regards to the engagement with client and partners

We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference Heres how we do it

We embrace digital, and help our customers implement change in their digital businesses Some may think were old (30 years strong!) and only about hardware, but were also a software company And a security company A blockchain company An AI/Machine Learning company We even invented an intuitive network that adapts, predicts, learns and protects No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it)

Day to day, we focus on the give and take We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA) We take accountability, we take bold steps, and we take difference to heart Because without diversity of thought and a commitment to equality for all, there is no moving forward

So, you have colorful hair Dont care Tattoos Show off your ink Like polka dots Thats cool

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : As per Industry Standards
Deadline : 08th Jun 2020

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