• Mexico
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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Technical Consulting Engineer - Collaboration - Mexico City

Location

Mexico City, Mexico

Area of Interest

Customer Experience

Job Type

Professional

Technology Interest

Collaboration, Video

Job Id

1276784

New

Please note this posting is to advertise potential job opportunities This exact role may not be open today, but could open in the near future When you apply, a Cisco representative may contact you directly if a relevant position opens

What Youll Do Our Customer Experience Technical Assistance Center (TAC) is a team of extraordinary group of technical specialists whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience You can measure your success through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores

Who Youll Work With In this role, youll gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain Our TAC team is made up of highly-responsive and driven technology experts who love what they do Enabling our Customers by enabling Cisco Technology! We provide 2nd/3rd level technical support on a worldwide basis 24 x 7 x 365 to customer sites where Cisco Unified Contact Center (UCC/IPCC) and other Cisco Call Center applications are deployed Youll focus on reactive measures including diagnostics and analysis, as well as, recommendations With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology is limitless!

Who You Are Were looking for team members that are trained in Voice and have working knowledge of Cisco Call Manager products You can demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career contributing to customers while working with an industry leader in networking technology

Youll determine methods and procedures for solving complex technical issues encompassing hardware, software and networking Function as technical lead for large customer accounts with multiple concurrent technical issues Formulate technical action plans for analyzing and resolving end-to-end solutions and generate clear and concise documentation in the form of case notes, technical tips and white papers You will work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills Enjoy providing systems/product training as well as guidance & leadership to less experienced engineers

Required Skills Youve achieved a Bachelors or Masters degree in a technical field (CS/EE) and have 5-8 years related experience
4 years working with Cisco Unified Contact Center Enterprise Solution
4 years dealing with Cisco Voice Solutions (CUCM/Gateway/CUBE)
Proficiency in ICM/CVP/IPIVR/VXML GW/CUIC
Can demonstrate 4 years experience in networking products and protocols
Have 4 years Administrator level knowledge of either Microsoft Windows or Unix
Youve had 4 years hands on experience with; Database (Oracle, SQL, Sybase) and Microsoft Operating System security modeling/design, implementation and troubleshooting
You have good understanding of VoIP (SIP, H323, SCCP, MGCP)
You communicate for action with strong communication skills both written and verbal

Desired Skills You hold CCNA, CCNP or higher networking certification
Ability to work effectively with and provide guidance to other members of the work group
Previous Customer Support experience
Cisco IPT related products Call Manager, Unity, Voice Gateways, CUSP Etc
Cisco Unified Contact Center Enterprise Solution (ICM Router/Logger/AWHDS/CVP/IPIVR/VXML-GW/CUIC,Peripheral Gateway)
Microsoft Active Directory
Microsoft Exchange

We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference Heres how we do it

We embrace digital, and help our customers implement change in their digital businesses Some may think were old (30 years strong!) and only about hardware, but were also a software company And a security company A blockchain company An AI/Machine Learning company We even invented an intuitive network that adapts, predicts, learns and protects No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it)

Day to day, we focus on the give and take We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA) We take accountability, we take bold steps, and we take difference to heart Because without diversity of thought and a commitment to equality for all, there is no moving forward

So, you have colorful hair Dont care Tattoos Show off your ink Like polka dots Thats cool

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Company
Cisco Systems Incarfix

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