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  • 12 - 15 Years
  • Posted : above 1 month

Job Description:

About the opportunity

Purpose of your role

This technical role will require the incumbent to work on support issues, small projects and to help develop the systems infrastructure to meet the Windows Server Core Support team needs The incumbent will be part of a Global team responsible for the day-to-day support and enhancement of a mixed, Windows Server 2008, 2012 and 2016 The role will be a combination of day to day support activities and project work, with a focus on Business as Usual activities This will involve liaison at all levels within the Information Systems and Business Communities Individual will be expected to be dynamic, flexible, energetic, willing to take responsibility, structured, process oriented and happy working to tough deadlines in a demanding environment

The main components used within the team to provide these services are as follows

Windows Server 2008/2012/2016
Windows server Update Server (WSUS) & SCCM for Patching
Windows Failover Cluster
Windows IIS
System Center Operations Manager (SCOM) for monitoring
System Center Orchestrator & Jenkins for automation

Your key accountabilities

Maintain the health status of all infrastructure components required to support the Windows platform
Provide administration and technical support of a Microsoft 2008 / 2012 / 2016 Server environment including 3rd party and Microsoft applications like SCCM, SCOM, VMWare, and other bespoke business applications
Monitoring and reporting of the server environment and Service Level Agreements (SLAs)
Perform server patching, data backups and recovery operations
Installation and configuration of Windows Operating system and hardware to corporate standards
Provide support based on the shifts and out of hours based on an on-call rota
Participate in and manage technical projects
Strong automation skill with PowerShell and have experience to automate the daily work
Will work in rotational shifts and provide support during off business hours / weekends
Ensures all changes to the environment are covered by appropriate Change Control process/procedures
Working closely with other areas in the Platform Core and Services Group to understand future production requirements and delivering systems to meet these
Ensuring operational security and standards are strictly maintained at all times
Maintain and develop relationships with the platform teams, and service providers to the Windows platform
Cultivate and foster relationships with other team and departments within Fidelity
Monitor issues and provide management reports on incidents and problem management
Ensure all activities are compliant with security and regulatory requirements

Technical Engineering

Act as technical lead or representative in Wintel based project activities, including the development and deployment of new tools and technologies
Keep abreast of new initiatives, technologies and hardware specifications
Attend VMware, Intel, Dell, Microsoft, Citrix, and other vendors business briefings and / or workshops on Wintel with the view on how new products and operating practices could be adopted by TIS
Provide Windows related technical guidance and assistance to management, the team and the business, as required

Experience and Qualifications


Overall 12-15 Years of experience in Windows Servers, Failover Cluster, SCCM, SCOM, PowerShell, etc
Position requires candidate to be a full-time graduate in IT stream Preference will be given to candidates with Engineering background (BE/B Tech/M Tech) from a primer institute
Hands on experience in Windows Server Operating systems Windows Server 2008 / 2012 / 2016 is essential
Experience in supporting Microsoft Clusters, IIS, PowerShell,NetBackup, SCCM and SCOM is essential
Preference will be given to candidates with experience inPowerShell (Advance Level)
Experience in supporting in Hardware issues on Dell/HP servers is essential
Experience in Windows Server patching and compliance using tools like WSUS & SCCM is essential
Experience with SQL Server,VMWare ESX5x , Citrix XenApp 6x is desirable
Experience in AD, Group Policy Management, Exchange 2010, O365 desirable
Candidate must be well orientated with Network, Security and Storage technologies,
Understanding if Active Directory
Knowledge of Windows desktop operating systems and VDI implementations
Experience of Server and Application virtualisation desirable
Certification in MCSA (410,411,412) is essential
Preference will be given to candidates with VCP (VMWARE), CCA/CCAA (XenApp 5/6) or CCEE certifications
Candidate must possess an Engineering degree/diploma (BE/B Tech/BCA etc) in Computer Science/Information Technology/Electronics from a recognized college/university


ITIL Ver30 Foundation Certificate in IT Service Management is desirable Experience in the implementation of Solutions to Operations and Projects Analytical and insightful mindset prepared to challenge opinions and approaches to establish suitable solutions Excellent analytical, problem solving & communication skills Service oriented, ability to work under pressure and to tight deadlines Organised with good attention to detail Experience within Banking or Finance related business and experience working with large distributed systems strongly recommended Strong communication skills and Dynamic / flexible team player Required to work in shifts on a rotational basis Natural inclination to share knowledge and disseminate information throughout all project phases with particular attention to handover education A Can Do attitude and a high level of commitment to customer service Ability to re-prioritise and organise rapidly to respond to changing business requirements Awareness of the impact of change to the business environment, and to support teams Ability to communicate technical issues in non-technical terms to business people Happy to work at Fidelity sites across the UK and/or India Good problem solving, documentation and presentation skills To take part in weekly cover rota, including out of hours on call support, as required


Desired Scale

Preferable Scale

Candidate Score


Windows 2012/2008 R2 (L4 Support and Solution)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking, Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:


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