• Technical Consultant / Senior Technical Consultant Jobs in Chandigarh,India - 25301166

  • Basware Corporation India Pvt Ltd
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Provides detailed technical support (onsite/offshore) to Basware customers

Installation/integration/up-gradation of Basware application at clients environment

Evaluation, implementation and documentation of change requests in close cooperation with both Basware resources and customer representatives

Troubleshooting of issues escalated by customer, documentation and tracks status of all issues in a timely fashion in accordance with support process

Controls own personally assigned cases, ensuring all are progressed and concluded in a timely fashion Assists other team members in progressing cases

Conduct remote sessions with customers to progress issues if required

Engages with internal departments to improve processes and ultimately customer satisfaction

Develops strong understanding of assigned product solutions and technical platforms

Perform product installations / set up of environment to assist with trouble-shooting issues

Ensures customer satisfaction by advising customers on preventive maintenance and configurations

Candidate qualifications

The ideal candidate should have at least 3 years of experience into Product Support/Software Engineer or Application Support

Who would want to be a part of Basware 2nd Line Network Support team, responsible to trouble-shoot Network side issue related to BCN (BT, Basware Portal, Unified email, Nova JScape)

Who would love to work in 24x7x365 support model

Technical Qualification BE/ Btech IT and CSE | MCA or any equivalent technical degree/qualification

Job Requirements

3 years experience

Experience in Technical Software Support/Application Support/Production Support

Knowledge of XML scripts and XML debugging

Excellent written and verbal communication skills

Knowledge of ERP systems

Good listener and understanding skills, ability to take initiative and a positive attitude

Quick to learn and have a positive attitude

Highly analytical and high degree of customer empathy Technical Skills

OOP concepts

Oracle PL/SQL

Networking knowledge

Our offering

At Basware, you will be part of dynamic and forward looking company We have an open working atmosphere and great Basware spirit We offer you competitive compensation aligned with your competences and performance, a supportive team and an opportunity to build your career in an international environment that drives you to succeed

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

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