• Technical Consultant Jobs in Romania

  • ORACLE
  • Romania

Job Description:

Technical Consultant - 19001293

Preferred Qualifications

Responsibilities The primary role is to provide live (online) assistance and support to instructors and students experiencing challenges with their classes The goal of the Support Consultant is to allow the instructor to focus on content delivery, remove technical distractions and impediments from the event participants (students), and generally provide resolution to any virtual issues outside of the Virtual class environment A Support Consultant will work with the curriculum development team to ensure that teaching content is kept updated, work with the web team to keep our education website updated, with the development team to build applications that will allow for the automation of processes, work with the Global IT team to ensure that remote lab environments are built and work as expected, test lab environments using various technologies, train instructors to deliver a Live Virtual class effectively, with the Learning Management Systems team (LMS) to make sure content is posted, with the operations teams to schedule events and with the senior OU management team for effective ways to drive high quality training to name a few This position is critical to maintaining a disruption-free setting in which to deliver OU events Requirements The ideal candidate should have mid-level workstation-level, technical proficiency as the role includes assisting clients over the phone/web who are using various operating systems, configuration as well as Internet Explorer Browser settings The candidate should have excellent customer service skills; demonstrate strength in interpersonal communications and good judgment Ability to self-manage, escalating to management as needed Possess the desire and ability to learn new systems and processes Effective communicator, specifically with regards to having excellent phone demeanor, strong written communication skills, and effective listening skills Strong Presentation skills Strong problem-solving skills Must have at least 1 year of consulting or customer-facing experience in technology troubleshooting or related fields Cross functional experience in performing both technical and non-technical (ie, people and process) support services preferred Should have experience in web-enabled tools and applications The ability to quickly adapt and seamlessly handle customer situations and order process issues Works well independently, but also as part of a team Must possess the ability to exceed quality standards and focus on improving the customer experience BA or BS degree or equivalent Ability to manage multiple projects and changing priorities across virtual teams and provide results quickly Fluency in English

Detailed Description and Job Requirements

Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc

Interacts with customers prior to and/or after sale Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint Focus of work can be in pre-sale or post-sale or both

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures Works within defined procedures and routines with limited autonomy Problem solving involves research and verification Includes new graduate entrant with no professional experience; trainees, interns Entry level position Prefer 0-2 years of experience and good communication skills

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Business Operations

Location RO-RO,Romania-Bucharest

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
ORACLEarfix

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status