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  • 4 - 8 Years
  • Posted : above 1 month

Job Description:

Drive regular operations and maintenance of IT infrastructure, applications and database including delivery of infrastructure projects Conduct annual planning for the application support team, Provide 24 x 7 Infrastructure and Application support to fulfill customer needs and requirements Drive incident, problem, change, release, configuration, availability and capacity Management wrt IT Applications and Infrastructure Drive management of SLAs related to Service Requests, Incidents and Business Processes ( billing, mediation etc) Gather requirement from business and assist with creation of solutions to meet operational needs Drive and monitor the Service Help Desk System (SDP) to ease resolution Deliver user documentation where required Quantify and analyze the service requests and incidents raised Liaise with the business to evaluate reduction of the no of tickets raised Drive creation of standard reports/formats where possible Share periodic projects status with relevant stakeholders Coordinate with the corporate security teams for all IT related security activities Monitor, drive and track the compliance audit process for IT applications in coordination with the IT governance team on aspects such as SOX audits, security audits on databases and software licenses Carry out regular antivirus and spam ware management

Level Descriptor

Contributes as an individual contributor for deployment of operational and maintenance projects Conduct root cause analysis on helpdesk service requrests, provide analytics and reports on number of tickets raised, address issues( pain points) impacting the end to end applications Document user requirements Able to independently resolve complex projects, issues, challenges encountered Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these rolesMay lead/manage small teams for small projects Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation Able to identify problems and significantly improve, change or adapt existing methods and techniques Education BTech or Diploma Experience 4-8 years with some experience in IT operations

Technical Competencies

Basic Requirements

Candidate should be able to join within 30 to 45 days
Minimum 1-3 years experience in SOC
Any Graduate
Willing to work in 24/7 SOC environment and flexibility to work on a rotating schedule

Perform effective triage for SIEM alerts
Strong knowledge in any SIEM technology products like, Splunk, McAfee ESM, RSA, Qradar etc
Strong in security fundamentals and concepts
Knowledge in Incident response, Threat hunting and log analysis
Monitors SIEM and logging environments for security events and alerts
Identify, investigate, and Analyse all response activities related to cybersecurity incidents
Escalates cyber security events according to Targets Cyber Security Incident Response Plan
Analyse network traffic patterns, system logs, audit files for compliance with security policies
Experience investigating security events, threats and/or vulnerabilities
Follow the SLAs and procedures already defined for security device management
Procedures and KB, known incident resolution, Known Error handling
Good to have hands-on with IDAM - Identity and Access management, Employee/Application access Provisioning/De-provisioning
Good to have Certifications CCNA, CEH, GCIH, Security
Passion to be up to date on the emerging technologies

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th May 2020

Key Skills:

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