• United States Of America, Usa

Job Description:

AstraZeneca is a global, creative, biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the most serious diseases But were more than one of the worlds leading pharmaceutical companies At AstraZeneca, were proud to have an extraordinary workplace culture that drives innovation and teamwork Here, we encourage our teams to express diverse perspectives - making you feel valued, energized and rewarded for your ideas and creativity

The Operations Computing Services (OCS) Team aspires to deliver an exclusive Technical IT capability to the factory operations production line and laboratory systems

Responsibilities include but are not limited to Incident management through a high level of technical acumen to deliver resolution to multi-faceted and complex IT and automation systems
Supporting requests for service, changes and improvements, and implementation of architectural standards
Providing consolation services for new projects

Support to Factory Operations will result in Ensure reduced breakdowns in manufacturing and supply chain operations
Provision a consistent delivery of services across all Operations sites,
Reduce the impact to the business resulting from key system failures
Reduce risk from obsolete platforms, tools and equipment through delivery of hardware and system lifecycle management practices

You will deliver a range of interrelated onsite specialist service offerings, adhering to the technical strategy and direction provided by the OCS Services Lead, to delivers effective solutions that meet customer and business needs

You will also be accountable for the End to End Resolution of technical issues whilst operating within required quality and compliance standards

Focus areas include Incident resolution, Architectural review and consultation to new system implementation, support and consultation to business customers, Small change or service introduction coordination and local application specialism

You will be required to work across all functions of the Business and Corporate IT as well as with service delivery partners and local Business Analysts to ensure optimal service delivery is achieved

Typical Accountabilities Delivery of specialist IT technical support to the Operations estate which includes Formulation, Packaging, Manufacturing, Quality and Compliance Systems, Laboratory and Weigh and Dispense functions
Consultation with customers to support and balance the needs for effective system management which includes agreeing planned and unplanned periods of downtime to minimize the impact to business operations
Performs work activities covering technical and quality aspects on relevant systems working to identify the route cause and resolution of technical issues
Absorbs complex technical information and communicates effectively at all levels to both technical and non-technical audiences Assesses and evaluates risk Understands the implications of new technologies
Working as part of a global team, consistency and best practice across the factory operations estate in line with global standards
Assists the user community in provision of transition support and change planning and liaises with project and service teams Assesses risks inherent in proposed system changes, from a technical, service and architectural perspective to ensure system continuity

Role Specific Accountabilities Accountable for ensuring delivery of OCS Service Catalogue items including identification and clarification of service elements, scope of service and role of service within OpsIT
Operate within the confines of the approved AstraZeneca incident management tool, ServiceNow, to ensure accurate and up to date reporting is achieved
Contributes to the successful delivery of the Operations Computing Service Improvement Portfolio Works with the System Owner and the service delivery teams to maintain their system management plan in accordance with local regulatory and compliance policies
Ensure OCS supported systems have properly maintained patched and anti-virus levels
Leading the maintenance of the configuration management data for relevant OCS supported systems
Owns IT relationship management with the local Automation and Engineering teams Need to be able to translate between IT and Business requirements
Support- specialist computing devices such as- specialty printers, scanners, scale to laptop configurations, etc
Tracking all locally-managed projects, reporting on monthly delivery scorecards, provide visibility of all locally delivered OCS projects
Local Service Introduction activities including the delivery and update of local system support models, analysis of new services and systems to ensure all support partners are correctly aligned, and ownership of the service acceptance criteria for local laboratory and production systems
Local application management- acting as focal point for all aspects of management of local applications including development and maintenance of system lifecycle plans, application rationalization, overall support and mentorship to system owners

Requirements Bachelors degree is preferred, but not required
You should have good working knowledge of pharmaceutical manufacturing industry, as well as relevant systems and automation understanding
Strong verbal and written communication skills
Evidence of previous influencing, networking and team working skills
Consistent record with at least 5 years experience working in an IT Technical support and delivery role
Experience in laboratory instrumentation and manufacturing Automation systems would be beneficial
Must be able to operate in a time-critical environment
Awareness of Quality and Compliance principles, Good Manufacturing or Good Laboratory Principles (GMP, GLP) is desirable
Ability to work well in and across diverse regional and global teams
Understanding of Basic network engineering principles While not directly responsible for supporting the infrastructure, must have a deep understanding of how systems and relevant components work together
Experience with MES and EBR systems, preferred
Experience with SAP, a plus
Specific skills with the Pas-x system and understanding of its interfaces to scales are desired
Background with configuring and supporting Historian tools is highly desirable
The position is Global Career Level D/E

Next Steps Apply today!

To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity If you know someone who would be a phenomenal fit, please share this posting with them

AstraZeneca is an equal opportunity employer AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law

Technical Analyst - Operations IT

Information Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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