• Technical Analyst 4-Support Jobs in United States Of America - 25122210

  • ORACLE
  • United States Of America, Usa

Job Description:

Technical Analyst 4-Support - 19000PZQ

Preferred Qualifications

Prefer a candidate who can start at 530AM ET

RESPONSIBILITIES

To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities

according to product support strategy and model

Owning and resolving problems and managing customer expectations throughout the Service Request life cycle in accordance with global standards

Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc)

Contributing to Knowledge Management content creation and maintenance

Working with development on product improvement programs (testing, SRP, BETA programs etc) as required

Operating within Oracle business processes and procedures

Respond and resolve customer issues within Key Performance Indicator targets

Maintaining product expertise within the team

Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product

QUALIFICATIONS

Proven professional and technical experience

3 years of experience in database, network or system administrator role

Excellent verbal and written skills,

Excelling in customer service

TECHNICAL SKILLS

Database administration and SQL Oracle or other systems (DB2, SqlServer, etc )

Hands-on experience in all generic database monitoring and especially performance tuning activities with ability to troubleshoot problems in these areas

Good working knowledge of using tuning utilities like AWR/ASH/ADDM/SQLT etc

Operating system knowledge (Unix, Linux and/or Windows)

Following technical skills are a plus

Programming in C, Java, Perl and/or SQL/ PL/SQL

Understanding of Oracle Enterprise Manager features including Grid Control

Application Server/Weblogic Server

Storage management (EMC, Storagetek, ExaData)

Networking administration

Personal Competencies

Customer focus

Structured Problem Recognition and Resolution

Communication

Planning and organizing

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues Services may be frequently provided by on-site customer visits

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues Services may be frequently provided by on-site customer visits

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Job Support

Location US-FL,Florida-Orlando

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

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