• Technical Analyst 4-Support Jobs in Bangalore,India - 25310554

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  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Technical Analyst 4-Support - 19001C5N

Preferred Qualifications

Global Customer Support Big Data Appliance (BDA)

As a member of the BigDataAppliance EEST (Engineered Systems Enterprise Support Team), your focus is to troubleshoot highly complex technical issues related to the Big Data Appliance and within areas like Apache Hadoop (CDH), HDFS, Hadoop, RDBMS, NoSQL, Oracle R, Map Reduce Model, OracleLoader The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer The selected candidate will have opportunities to become an Expert / Guru in Oracle Server technologies primarily covering Big Data, Hadoop and Map Reduce The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues

Job Requirements

Have good hands on experience in Linux/Soalris Systems and Cloudera Hadoop development and administration and troubleshooting skills with good knowledge of different technology products/services/processes

Preferred Qualifications Bachelors / Masters degree in Computer Science or Engineering

Job Deliverables
Candidate will be responsible for resolving complex issues for BDA (Big Data Appliance) customers This would include resolving issues pertaining to Cloudera Hadoop, Big Data SQL, NoSQL, and technologies The candidate will also collaborate with other foundation teams such as OS/OVM, and Hardware, to help resolve customers issues on the BDA machine The candidate will also be responsible for interacting with customer counterparts on a regular basis and serving as the technology expert on the customers behalf This service is delivered via remote support and the candidate should be able to work in an independent environment while interacting with other team members remotely


8 Years of experience in any one of the below is a MUST
Design / Development / Administration of Big Data Application using Cloudera Hadoop technologies
Working experience using RDBMS, NoSQL, Oracle R, Map Reduce Model, OracleLoader and Data Replication techniques
Working experience using HDFS, Clouderas Distribution including Apache Hadoop (CDH)
Experience with Hadoop and related technologies (examples- Pig, Hive,Impala, Scoop, Sparks, Fume, Oozie, FLume etc)
Administer, configure, monitor, patch, update, upgrade, deploy, provision Hadoop CDH
Knowledge of Networking protocols (TCP/IP)
Basic Operating System and Hardware knowledge
UNIX administrative experience, Linux and Solaris (shell scripting a plus)
Understanding of the software development lifecycle


Self driven and result oriented, Confident and decisive, Enthusiasm and Flexibility
Strong Problem solving/analytical skills
Sharp technical troubleshooting skills
Strong customer support and client relation skills, Customer focused
Demonstrated ability to coordinate the resolution of escalated issues
Ability to manage escalated technical situations & develop action plans
Effective communication (verbal and written)
Ability to facilitate issues with Development and Support
Focus on relationships (internal and external), Influencing/negotiating
Strong willingness to learn new things and share them with others
Team player, Coaching/knowledge transfer Ability

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues Services may be frequently provided by on-site customer visits

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Job Support

Travel No

Location IN-IN,India-Bengaluru

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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