• Technical Analyst 3-Support Jobs in United States Of America - 23296368

  • United States Of America, Usa
  • Save Job
  • 4 - 5 Years
  • Posted : above 1 month

Job Description:

Technical Analyst 3-Support - 19000PH6

Preferred Qualifications

The position will be integrated in a global team that will provide technical and functional assistance to high profile Oracle customers around the globe Be a member of a top-talented team of professionals who will specialize in troubleshooting and supporting highly complex technology and software application implementations You will be a primary point of contact for customers, be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues The team focuses on solving Database Data Warehousing issues involving Parallel Execution, Materialized View, Partitioning, Advanced Compression, Multitenant, Query Rewrite with MVIEWS, OLAP technology


To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model

Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards

Maintaining product expertise in Data Warehousing technology products (Parallel Execution, Partitioning, MVIEW, Advanced Compression, Multitenant, OLAP , etc)

Working towards, adopting and contributing to new processes and tools (OWC, diagnostic methodology, health checks, scripting tools, etc

Participating in proactive knowledge activities

Working with development on product improvement programs (testing, BETA programs etc) as required

Operating within Oracle business processes and procedures

Respond and resolve customer issues within key performance Indicator targets

Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests


The ideal candidates should have a degree in Computer science/Management Information Systems/Science/Engineering/Math/Physics Proven professional and technical experience

4-5 years industry experience in using and administrating Oracle database server Experience with Data Warehouse products and strategy would be an advantage

Good knowledge of UNIX, Linux and/or Windows

Personal Competencies

Excellent verbal and written skills in English

Good analytical reasoning skills and lateral thinking capability

Excellent customer focus and customer handling skills

Willing and available to work on weekend shifts

Working Globally as a team

Results orientation

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Sr Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment May have project lead role 4 years experience with Core products or five years experience with Applications products and have a technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Job Support

Location US-UT,Utah-Lehi

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 01st Feb 2020

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