• Technical Analyst 2-Support Jobs in Hyderabad,India - 25341713

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  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Technical Analyst 2-Support - 19001JW2

Preferred Qualifications

A successful candidate for the Technical Support Engineer (TSE) position provides technical client support for a wide variety of issues across Oracle HSGBU Products (which includes Legacy Phase Forward product lines) This candidate should be able to work on complex problems, while balancing an increased workload in a fast paced environment The TSE will be working closely with the Quality Assurance, Services and Development groups It is essential that this Team Member follows Oracle procedures to ensure that all contractual support obligations are being met On a continual basis it is important for the TSE to develop an increased knowledge of the Oracle HSGBU product lines and industry standards Under the direction of Management, this Team Member will address and resolve all software issues brought to our attention by the clients in a timely fashion

Additionally, a successful candidate will be responsible for managing more complex challenges escalated by the Tier I group It is the responsibility of the TSE to facilitate a resolution to all escalated issues brought to their attention, while working as a member of Tier II Support HSGBU, which provides Advanced Technical Support to all issues at Second Level

This Team Member is also responsible for working closely with our clients to develop custom solutions required to solve their technical and business problems In addition, a TSE may be asked to assist our Development groups with some maintenance level programming as well as QA activities

Additional Requirements

Preparing relevant technical bulletins and contributing solutions to the corporation

Developing and maintaining Global Customer Support Standard Operating Procedures (SOPs) and quality system documentation

Candidates should be willing to work in different / alternate work hours, including Weekends (Saturday and Sunday), Night shifts, and also on Public Holidays An alternate work schedule (for eg 0600- 1500 IST or 1330-2230 IST or 1800 0230 IST) may be required

Experience within the Healthcare / Life Sciences industry is preferred
Strong written and verbal communication skills
Customer focused, with a pro-active and responsive approach Able to understand and define customer needs
Able to travel to customers locations to provide occasional on-site support
Excellent telephone and e-mail etiquette is essential

Education and Experience Required

MCA, B E / B Tech / M S / M Tech in Computer Science Discipline or equivalent relevant experience
Minimum of 2 years programming experience in working with any of the Oracle HSGBU-PF Products viz InForm, Clintrial, Central Designer, InForm Architect, UMT, Central Coding, IRT etc
Minimum of 1-2 years experience in providing customer support for complex software products, including operating systems and network support
Experience with the Win2000, Win2003, Unix, Linux Operating Systems
Experience with the VBScript, C#, SQL, HTML/XML, C, C programming languages
Answer product related technical questions on issues using and running the PL/SQL compiled codes, PowerBuilder and C debugger
Assist and advise on basic database tuning using the database debugger
Ability to read, write and debug programs written in PL/SQL, SQL, C, C , C#, VBScript
A solid understanding and hands-on experience installing, configuring, monitoring and managing Oracle databases on all platforms (including UNIX) versions 9i, 10g and 11
A solid understanding of the Oracle/SQL Server Backup, restoration and performance tuning
Demonstrated expertise with Windows, UNIX scripting, SQL, PL/SQL programming language, XML, Visual Basic Scripting, and familiarity with Data Entry Processing Procedures (DEPP), Rules and Queries creation

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means) Able to work with general guidance from senior support engineers and management and, in some areas, may work independently Solutions often take time to develop through research, collaboration or problem replication

Duties and tasks are standard with some variation Completes own role largely independently within defined policies and procedures One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (ie, CNE, MCSE, CPA, Oracle, etc)

Job Support

Travel No

Location IN-IN,India-Hyderabad

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Jun 2020

Key Skills:

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