• Technical Analyst 1-Support Jobs in Bangalore,India - 25311080

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  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Technical Analyst 1-Support - 190019C6

Preferred Qualifications

a) Candidates should have worked on Banking Product on Lending/Limits/Interest & Charges modules Banking products include
a Intellect from Polaris
b Finacle from Infosys
c T24 from Temenos
d Banking product from Misys, say, Loan IQ
e Banking product from SAP

b) Candidates should have worked on PL-SQL/Java

c) Others skills required is as below

Java/PL/SQL - hands on coding experience
Basic understanding of Performance Tuning and Oracle internals
Ability for Issue analysis, basic triaging, debugging skills is must
Basic understanding of database performance monitoring/tuning, interpreting AWR reports will be preferable
Knowledge of application servers weblogic, websphere
Familiarity of Java application environment, java script
Application support - Working experience in bank IT or banking application is preferable
Familiarity with software support processes added advantage

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means)

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures As this is an entry-level technical position at Oracle, a technical degree is preferred ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (ie, CNE, MCSE, CPA, Oracle, etc)

Job Support

Location IN-IN,India-Bengaluru

Job Type Regular Employee Hire

Organization OFSS

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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