• Technical Account Manager Jobs in United States Of America - 25696543

  • IBM India Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

At IBM, work is more than a job - its a calling To build To design To code To consult To think along with clients and sell To make markets To invent To collaborate Not just to do something better, but to attempt things youve never thought possible Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk

Your Role and Responsibilities
Who We Are
The Technical Account Manager (TAM) is the relationship manager and customer advocate for a defined group of customer accounts Technical account managers develop a consistent long-term partnership with customers to ensure customers remain successful, and realize the full value of their investment at IBM The TAM can operate under minimal supervision with a wide latitude for independent actions and completes all duties as assigned Our team supports IBMs top tier, premium customer accounts; and drives solutioning and resolution to maintain and grow those relationships

Your Role on Our Team
You will act as the primary point of contact and accountability for a rapidly growing base of enterprise customers within the Cloud and Managed Services business line Understanding the short and long-term business goals and objectives of each customer as they relate to IBM, youll enable the achievement of those goals and objectives using IBMs wide array of technical services and solutions The TAM will also be the voice of the customer and facilitate the resolution of customer issues through coordination of efforts among IBMs internal organizations (Technical Support, Network Operations, Systems Engineering, Product Development, Product Management, Sales and Executive Leadership) To maintain an overall Health report on each client considering cases, escalations, outages and NPS scores, youll provide proactive guidance, planning and recommendations for the overall health of the account

Other responsibilities include

Proactively analyze tickets and interactions to determine and deliver training needs

Perform QBRs with customers (onsite and remotely) to review service levels, metrics and customer environment performance

Keep the customer informed of key IBM information that may be critical to their success (eg product roadmaps, new product releases, customer events, or organizational changes)

Required Technical and Professional Expertise
3 years experience in technical service/relationship management

3 years experience managing priority/top accounts in technology industry

3 years experience in client facing role or professional consulting role

Understanding of System administration/network layouts mid/large IT environments

Fundamental knowledge/overview of industry Cloud technologies

Project management experience

Preferred Technical and Professional Expertise
ITIL Foundation
Agile Methodology certification

About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems IBM Cloud provides the security, control, and visibility that our clients have come to expect We are working to provide the right tools and environment to combine all of our clients data, no matter where it resides, to respond to changing market dynamics

Your Life IBM
What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

About IBM
IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application

Being You IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Key Job Details CountryUS
CategorySoftware Development & Support
Required EducationHigh School Diploma/GED
Position TypeProfessional
Employment TypeFull-Time
Contract TypeRegular
Req ID292014BR

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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