Technical Account Manager Jobs in Netherlands - 25122807

Job Description:

TAM job description Position summary The Technical Account Manager (TAM) provides delivery management of support issues, and pro-active services designed to improve customer IT operational health in assigned accounts The value the TAM brings to the customer is successful operation, and hence realization of value, of Adobe products The value the TAM brings to Adobe is increased customer satisfaction, reduced support costs, and awareness needed around product improvements

This position requires a technical candidate, with a strong development/consulting/support background and proven customer-facing, and relationship management skills The TAM will be the single point-of-contact for the customers technical issues/questions He/she will then coordinate with the Account Management, support, consulting, TechOps and engineering teams in Adobe, to ensure the issues are resolved, in a timely manner, to meet the customers project time-lines and requirements The TAM also needs a deep understanding of the products, and technologies involved, to be able to deliver pro-active and preventative services, at regular intervals, to help assigned accounts avoid issues, mitigate risks and manage changes

The position is based in the Netherlands (Amsterdam) Fluent English and Dutch is a requirement

The position would require travel to customer sites, with 10-15 PERCENT on-site work

Responsibilities Delivery of pro-active and preventative deliverables and best practices
Pro-active notifications of upcoming releases and possible impact
Managing and guiding customer through complex environment changes
Onsite and production support
Coordinating/driving customer technical issues with support/engineering/consulting
Managing technical escalations
Customer status calls and reporting
Regular service reviews

Requirements Multi-year experience working in complex enterprise IT environments in consulting/support/accountmanagement/development roles
Very strong written and verbal communication skills in English and Dutch a must, another EU language would be beneficial
Solid presentation skills, and experience organising and managing high-profile customer calls and meetings
Ability to troubleshoot complex enterprise issues (Java, web-server, network, OS, DB/SQL)

Required knowledge and skills Must-have Customer-facing experience in enterprise projects, object-oriented programming experience (eg Java), SQL, Javascript, AngularJS, JQuery, CSS, MongoDB, web-server technologies
Nice-to-have Apache Sling, JCR, CQ/AEM, Adobe Analytics or other Marketing Cloud solutions
Relevant skills enterprise software (Windows Server, Linux, Unix, WebSphere, Weblogic, JBoss, Oracle, SQL, Java, Javascript, AngularJS, JQuery, CSS, MongoDB, web-server technologies)
Bachelor Degree in Computer Science, Engineering, or equivalent
Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling

Similar roles or positions in the industry

Technical Account Manager, Sr Support Engineer, Technical Consultant, Support Specialist, Field Support Engineer

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