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  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Cylance is seeking a Technical Account Manager to act as an advocate to the Cylance brand through post-sales engagement with our customers The successful candidate will directly affect our success by ensuring complete production, adoption, loyalty, and word of mouth references You will become knowledgeable on the best practices surrounding our Cylance PROTECT(r) product and its deployment Ultimately, you should be able to provide technical, product, and business knowledge to support the sales process and strengthen our customer relationships


* Engage with customers to understand business objectives, security needs, use cases, and drivers

* Work closely with cross-functional teams within Cylance

* Be the solutions expert and trusted advisor identify Cylance services, support, and products a customer needs to maximize their security posture

* Liaise, hands on, with engineering teams, product managers, and leadership to reduce customer risk through education, bug resolution, and requirements management

* Be the communication conduit between Cylance and the customer

* Effectively communicate the brand, culture, products, and soul of Cylance

* Champion and advocate for the customers requirements while balancing internal resources

* Advise customers on how to maximize the use of the product to drive to maximum protection

* Participate in roadmap discussions, new release presentations, feature management, and lifecycle management

* Design and deliver rollout plans after purchase

* Track progress and report status internally and to clients throughout the project life cycle


* Bachelors degree required (Computer science, math, or engineering background highly desired)

* 8 years of experience in customer advocacy in a post-sale or professional services capacity

* Measured success managing customer engagements with a focus on customer satisfaction

* Experience in a SaaS environment

* Demonstrated experience in strategic thinking, tactical execution, all while providing consistently high levels of customer satisfaction

* Excellent communication and analytical skills

* Strong team player with the ability to work well within a diverse cross-functional team

* Passion for customer success and advocacy

* Strong coordination skills

* An ability to diffuse challenging situations

* Desire to be a part of the fast-paced, high-energy, startup experience

* Customer lifecycle management experience from inception through all lifecycle stages

* Availability to travel to customer sites (10-15 PERCENT travel)

* Flexible and adaptable self-starter with strong relationship-building skills

* Must have a passion for your work and an ability to apply that passion to both daily tasks and larger projects

* Collaborative and team-oriented attitude

* Effective problem-solving capabilities

* Takes initiative and approaches all tasks and projects proactively

* Ability to prioritize and complete multiple tasks with little to no supervision

* Intellectual curiosity, humility, accountability and positive approach

* Requires the ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort


* Systems administration (Windows, Mac, and/or Linux)

* Networking

* Database (MySQL, SQL, Oracle)

* Software design or development

* Software lifecycle management

* Training and/or Certification to Project Management Professional (PMP)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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