• Technical Account Engineer Jobs in Pune,India - 25087470

  • Sigma Systems

Job Description:

You are responsible for the acceptance, triage and resolution of customer reported incidents They will perform preliminary investigation and resolve incidents, update tickets with status and work with Tier 3 and other sections of the business on delivering workarounds and patches as applicable Where assigned, they will work on customer projects for UAT and delivery of new software They are also responsible to maintain Customer Environments (QA, UAT, PROD) and product deployments in the environments

Job title

Technical Account Engineer


Pune, India

Reports to

Director, TAM




UNIX Intermediate-level knowledge, with some experience in maintenance or admin activities
Oracle Intermediate-level knowledge of Oracle (OR another relational database, such as Sybase or MS SQL), such as basic SQLs/queries
WebLogic/JBOSS Able to maintain an application within WebLogic/JBOSS
Experience in a software development environment or in roles such as technical support, business analysis, project management team, client on-site, or other customer-facing roles
Knowledge of the domain (high-speed data, VoIP), particularly with the cable / Telecom industry


Accept new incidents as created by customers
Support assigned clients / customer environments in the Cloud by having an intimate knowledge of a clients implementation and critical business processes
Investigate new incidents as reported by customers, or through automated alerts Ensure the issue is properly understood and documented in CRM Gather necessary evidence for triage and incident resolution
Escalate P1 or urgent issues as needed to the appropriate teams and management
Gather necessary evidence for triage and incident resolution
Resolve incident per Sigma triage and resolution processes or escalate to Tier 2 for additional assistance
Communicate regularly with customer and internal resources on status of incident per accepted guidelines
Ultimately responsible for resolution of all incidents opened by the customer
Assist customers with operational issues on the software
Coordinate customer deployments with internal teams
Documentation related to new release which includes release notes and Deployment document


Education Requirements Min Computer Science Graduate
Experience Requirements 3-5 years


Strong communication skills (written, verbal), problem-solving skills and interpersonal skills
Client service-oriented and solution-oriented
Able to communicate effectively with all levels of staff and external clients
Able to participate in the on-call rotation in 247 support environment and work on production P1 situations during off hours
Able to communicate fluently in English
Able to travel (minimally)

Sigma Systems is the fastest path to creating, selling and delivering digital products and services The companys portfolio spans enterprise-wide product & service catalog, configure price quote, order management, service provisioning and device management all of which can be deployed in the cloud or on-premise Sigma software is enabling product innovation and business agility at large communications, media and high-tech service providers globally
We offer a fast-paced, success-oriented work environment fueled by the talent, skills and expertise of our employees We offer competitive salaries, performance-based incentives, a world of career opportunities and a comprehensive benefits package
Our corporate values of innovation, dedication and agility allow us to exceed expectations while saluting success along the way
If this sounds like the opportunity for you, apply today to careerssigma-systemscom to join our team and help us do things The Sigma Way!

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th May 2020

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