• Tech Support Engineer/Shift Engineer - Troubleshooting Jobs in Ahmedabad,India - 24996120

  • MNR Solutions Private Limited
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

Description

- Maintain, monitor and provide technical support on installed systems

- Handle support calls and emails from customers Provide solutions as per the SLA

- Multi task and handle various support tasks based on priority

- Perform system maintenance and upgrade activities as required

- Proactively analyse and report the health and status of the system to various internal departments

- Assisting the internal Service departments as required

- Prepare and maintain complete technical documentation of the systems

- Ready to work in shifts on rotation basis to maintain 24- 7 support function

- Willing to work extra hours when required

- Handling all the communication related to the assigned customer accounts

- Responsible for handling Level 1 and Level 2 analysis and trouble shooting

- Be available 24- 7 on call to the customer and internal teams

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 06th May 2020

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