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  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

  • Your primary role is to support Veritas customers over phone, email and interactive WEBEX session for issues related to Netbackup product This role will involve working and communicating with administrators at the customer s end who manage their network, OS, Applications and Databases

  • We expect active listening skills to understanding the customer s environment, document the problem for others to understand easily, troubleshoot, and collect evidence (logs), conduct research to find a solution, recreate the problem in a lab environment, provide a solution or advance the case to the next level where bug fixes are required

  • Prioritize and multitask across several open cases, update case notes and keep customer informed of the progress at all times, interact with peers and seniors to share knowledge and ideas to eventually provide the customer with the quickest possible resolution

  • Excellent command over English language; both written and spoken Ability to draft precise and grammatically correct emails and contribute to the knowledge base by writing articles and documents for the benefit of the support community

  • You are expected to be pro-active with a fast learning curve, working as a team in a 24*7 environment

What skills, experience and education you need as a team member to succeed

  • Graduates / Post Graduates in Engineering / Science

  • 3+ years experience providing 2nd /3rd level support in an enterprise class product company OR

  • 3+ years experience working in a LIVE production environment or datacenter with heterogeneous IT infrastructure

  • Proven expertise or certification in any one of the UNIX operating system or Windows OS

  • Exposure to TCP/IP networks and protocols, server hardware and storage devices (Tape drives, JBODS, NAS and SAN)


Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 13th Apr 2020

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