• Tech Support Engineer Jobs in Bangalore,India

  • Exotel
  • Save Job
  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

Provide technical assistance to the customers by performing the following duties
Take control of and resolve complex technical and escalated customer problems
Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary
Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems
Be a champion of Exotel-specific tools, troubleshooting procedures
Collaborate, work alongside and build mutually beneficial relationships with other teams (Customer Happiness, Customer Success, Sales, Product, Engineering)
Perform routine maintenance of internal services as and when required

The ideal candidate will possess the following skills

Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience
Able to work independently and efficiently to meet deadlines and SLAs
Able to promptly answer & support-related phone calls, chat & emails
Self-motivated, detail-oriented and organized

Knowledge & Skills

Ability to analyse, research and solve highly technical and unique problems
Excellent communication & troubleshooting skills
A good command of Linux CLI tools - including system administration, data analysis and munging
An excellent command and understanding of databases, ideally an RDBMS-based skillset (MySQL) and key-value stores like Redis
Proficiency in at least one scripting language, like PHP, Python or Ruby

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 09th Feb 2020

Key Skills:

Company Profile:


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