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  • 12 - 15 Years
  • Posted : 19 days ago

Job Description:

The Role

Join us as a Tech Specialist and manage Identity Technology Operations for Identity and Access Management (IAM) Production support and BAU deliveries You should closely work with business, technology stakeholders and Product owners within the Identity domain and Consuming applications from various franchises like CPB, PBB and Payments to help manage BAU stable and deployments in different systems In addition, will help to automate and streamline companys operations and processes

You should be able to produce robust services, accurate estimation for deliveries and forecast & track project deliveries You should be able to predict and manage risks efficiently You should be able to maintain the stability of IAM Platform and execute the project within the deadline dates committed with stakeholders

What the Business does

This role Tech Specialist is for the IAM Operations team in Enterprise Engineering team

The Identity and Access Management (IAM) Operations Team is responsible for the delivery of Authentication & Authorisation solutions for the Banks Staff application and external customer facing applications such as Open Banking, Mobile Banking, Facebook at work etc We have more than 6 identity related products and supports more than 50 consuming applications This is going to increase to 100 in 2020

Your Responsibilities

As a Tech Specialist, your key responsibilities will include

Work with Senior Business and Technology managers (at UK and India) to identify and analyse Business requirements from Operational perspective
Participate in design forums to review and approve the designs from Operations perspective, challenge the platform teams on product performance, scalability, capacity, monitoring and stability
Ensure Operational Governance for IAM Platform ensuring the SLA for Incident, Problem and Changes
Manage DR governance for both existing and new platforms
Manage team of analyst and tech leads, guide them technically and monitor their deliveries in accordance with agreed specification, design, plan and timescales
Coordinate with Environment & Release management teams to ensure production readiness of deliveries
Facilitate weekly/monthly presentations with Management to explain the health (reliability, availability) of the application
Facilitate training sessions for operations team based on the new technical requirements of the future deliveries
Lead productivity improvement programs and preventive maintenance initiatives related to the Production Support team
Lead Production Support team members through the analysis, root cause and remediation of critical issues and problems
Interact with infrastructure, release management, change management, QA, DBA, CCRP and application teams

The Skills youll need

In order to be successful in this role, you must have the following skills & experience

12-15 Years of experience in Production management in Identity Access Management Domain, preferably Single Sign On, Ping Identity, Core Web Security, Daon Identity & AWS Cloud domains
Strong technical knowledge in Java, Unix, Windows, Web Services, Oracle and SSL Certificates
Knowledge of AGILE, DevOps, Microservices are added advantage
Knowledge of monitoring tools, AppD, Splunk and Introscope are added advantag
Successful track record of Change management experience in managing multiple deliveries, able to identify the risks involved, resolving the conflict and successful completion
Should have strong design skills in customer facing web applications, knowledge about application performance metrics
Able to manage themselves, the support and delivery teams and the stakeholders
Strong stakeholder management, facilitation & communication skills with a proven ability to influence and work in a challenging environment with diverse stakeholder requirements
Ability to operate and have attention to detail as well as work at a strategic level with senior stakeholder
Good time-management, self-aware with good understanding of strengths and limitations
Good attention span and able to listen to team, business and other key stakeholders
Ability to learn and adapt to new business domains, functions and teams quickly

CPC Behaviours

Improver Innovator Proficient
Change Ready Proficient
Critical Thinker Proficient
Connected Proficient
Trusted Advisor Proficient

Contact Details

Hiring Manager Kanimozhian Rajendran
Recruiter Nazia Begum
Band 2
Grade/ Career Level/ Corp Title Tech Spec

Please refer to the IJP policy guidelines for eligibility and the Grade/ Career-level read-across table (https//intranetrbsres01net/sites/hr/Documents/read-across-matrix-grades-career-levels-ghi-inddoc ) for cross-function career level mapping For any additional clarity on eligibility, you may reach out to the respective Resourcing PoC/ HRBP

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th May 2020

Key Skills:

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