• United States Of America, Usa

Job Description:

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives Our 144,000 employees thrive in more than 100 countries From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment

Tech Partner I

We are looking for a rock star Tech Partner I to join our team In this role you will be responsible for a wide array of support services Expert level training/mentoring will be provided by Schneider Electric to ensure that you are successful in the role


1 3 years of technical support experience, previous deskside technician support experience desired

Confident, upbeat and re-assuring attitude with ability to communicate and interact with workplace professionals, including Executive level personnel, as needed

Office 365 experience desired

ITIL and ITSM experience desired

1 3 years of experience in implementing, troubleshooting and supporting end user technologies & services, preference given to experience in medium to large sized environments

1 - 3 years of MS Windows desktop or laptop OS administration, configuration and troubleshooting experience

Experience with Microsoft SCCM desired

Mobile Device Management experience with supporting and managing mobile devices, configuring mobile policies and deploying mobile applications

Working knowledge of key technologies including Enterprise Mobility, Collaboration, Messaging, Video Conference and Unified communication desired

Working knowledge of LAN and WiFi technologies desired

Working knowledge of Active Directory


Create, Receive, Monitor, Maintain and Resolve work tickets

Imaging, Setup and Support of computer(s), monitor(s), mobile device(s)

Maintain on-site presence at designated service locations to support end users

Software installation and support in accordance with Schneider standards

Perform pro-active and on-demand health check of IT systems including, but not limited to printers, copiers, fax machines, scanners, and video conference equipment

Training end users on how to operate office automation equipment as requested

Hardware platform troubleshooting and management

Software platform troubleshooting and management

Perform secure password management for all provided passwords

Support access to corporate network/wireless and applications (both on network as well as over VPN)

Coordinate execution of tasks with guidance from Service Desk representatives

Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking

Other duties as assigned


What do you get to do in this position Work with an intelligent and diverse workforce

Be a contributor to global energy efficiency and sustainability

Work with and learn about cutting edge technologies every day

Feel energized and have a great sense of accomplishment supporting your co -workers

This job might be for you if

You have a thirst for knowledge and want to learn and grow every day

You take a personal interest in being proactive in support of your co -workers

You take pride in delivering world class service and helping others stay productive

You love challenges and solving complex problems

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo We want our employees to reflect the diversity of the communities in which we operate We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company Were looking for people with a passion for success on the job and beyond See what our people have to say about working for Schneider Electric

Let us learn about you! Apply today

You must submit an online application to be considered for any position with us This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 18th Apr 2020

Key Skills:

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