Job Description:

Job Title Tech Lead

Job Location Gurgaon/Delhi

The Role

The Tech Lead is responsible for ensuring the production stability of the applications within the teams support portfolio You are expected to

Lead the investigation and permanent resolution of repetitive production incidents

Be relentless in identifying and driving effective follow-up actions to ensure prevention of future service issues

Lead a group of techies both RBS and Managed Service, and based across multiple locations for driving the automations

Coach team members on technology, processes, and behaviours, to enhance their skill-set and effectiveness

What the Business Does

CPB Technology Production Services is responsible for ensuring ongoing stability and availability of Applications/Services required by the CPB business to undertake their operations

Your Responsibilities

Lead the response to high-criticality incidents, ensuring fast-paced resolution

Lead the subsequent investigation of root-cause, mitigation fixes, read-across initiatives

Lead the take-on of new applications into support portfolio

Lead proactive initiatives to prevent production issues arising by providing innovative improvisations

Build and maintain strong relationships with Managed service staff, central IT teams, and Platform & Project resources, and business stakeholders

Providing technical coaching to RBS India resources

Provide on-call support as required

Provide training as and when required on relevant subjects

Skills you need


Total 8 years of industry experience with at-least 3 years of support experience

Working Experience in Automations is desirable






App Dynamics


Proven experience of leading technical staff to solve/prevent production issues

Excellent command of spoken and written English

Experience of working with, and leading, Managed Service staff, and managing vendors

Drive innovative solutions, positively challenging existing ways of working

A customer-centric attitude

Ability to challenge confidently when required ensuring right thing is done

An ability to build and maintain strong relationships with business stakeholders and other Technology stakeholders

Demonstrable experience of driving the application support response during high-criticality incident recovery calls

Demonstrate strong Critical People Capability (CPC) behaviours, and act as role model to RBS and Managed service team

Willingness to learn and adapt

Experience of configuring / tuning monitoring tools Splunk/ App Dynamics

Minimum experience of 3 years in production support

Minimum 5 years experience of technical roles


Experience of Cloud-based applications

Experience in Niche Technologies like RPA, App-Dynamics, SPLUNK etc

ITIL Foundation Service Management qualification


Our purpose is to serve customers well We serve around 19 million customers across the globe, and our aim is to consistently meet and exceed their needs wherever they find us Our ambition is to become the UKs number-one bank for customer trust, service and advocacy and our team in India is integral to helping us achieve this goal

Well make sure youre clear on whats expected of you in your role, that you have what you need so that youre capable of succeeding, and that youre motivated to do your best work Were a place where you can grow your career, build skills, expand your horizons and be recognised for the great contributions you make


Your reward is about much more than just your salary Our benefits packages are designed to be flexible, giving you the freedom to make choices which fit your lifestyle, and your plans for the future


We care about diversity, and we believe everyone should be able to bring their whole selves to work And as an equal opportunity employer, we invite applicants from all sections of the community including across gender identities, orientations, physical and mental capabilities, cultures and ages We want you for the work youll do

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Royal Bank of Scotlandarfix

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