• Tech Lead Implementation Engineer Professional Services Jobs in Bangalore,India

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Job Description:

Tech Lead Implementation Engineer Professional Services

Services | Bangalore, India | INDIA

The Professional Services Implementation Engineer is responsible for managing the NICE Satmetrix professional services projects and the project management team during the implementation and Post Go-Live activities

The person will be working with customers and internal teams in gathering requirements, configuring data collections entities and overseeing creating of Project Specification documents, Configuration and Deployment documents including Testing Plans on new projects and initiatives

Engage with the customer during the Project Management implementation phase and also after that by delivering projects with high standards and high-quality, on-time, on-budget, and on-spec delivery resulting in high customer satisfaction

The person is expected to perform the following tasks and executes the following key duties and responsibilities

Manage work assignments to meet deadlines under an aggressive schedule and in a high-pressure environment
Weekly status reporting to customer and higher management
Experience in preparation of business documents (white papers Case studies etc), Project Management (Project Plan etc) related documents and Technical documents (HLD, LLD, Use Case design, SRS etc)
Monitoring project risks and providing strategic direction during the implementation stages
Gap Analysis, Process definition & optimization techniques for improving effectiveness and efficiency of implementation processes
Collaborating with different stakeholders, ie CSMs, support, product owner, architects, developers, testers, and Deployment team to run the project smoothly and deliver quality projects on time; and meet customer expectations
Managing project deliverables & issues and escalating where necessary & resolving cross-functional issues at a project level
Evaluating team performance and providing productivity enhancement feedback
Curious to dig several layers deep into a software product and have an innate desire to understand product functionalities and whether they can meet customer expectations
Basic Qualifications

Bachelors in Computer Engineering or in a similar discipline
7 years of industry experience
3 years of Program Management experience
Strong problem solving and troubleshooting skills
Good verbal and written communication
Exposure to define data, technical architectures and technical requirements for the system software, data warehouse, and ETL Tools
Ability to think strategically and tactically
Expert level knowledge of MS Office suite
Set reasonable, challenging and clear expectations, and motivating, guiding team members to achieve his/her goals, also having an excellent capacity to resolve their conflict, responsible for resource appraisal
Preferred Qualifications

Experience in Agile Software Development
PMP certified from PMI
Master of Computer Application
Working Conditions

A Project Manager works in a fast-paced and dynamic ambiance, wherein he/she has flexible and comfortable timings He/she has a working shift from 600 AM to 300 PM Based on the need of the hour, he/she might have to work in shifts either in EMEA shifts (1230 PM 0930 PM IST) in the evenings

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 19th Feb 2020

Key Skills:

Company Profile:

Company
NICEarfix

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