• Tech Lead Application Operations Engineer Jobs in Pune,India - 25311053

  • NICE
  • Save Job
  • 6 - 9 Years
  • Posted : above 1 month

Job Description:

Tech Lead Application Operations Engineer

R&D / Engineering | Pune, India | INDIA

Brief Description

The Site Reliability Engineer works as an operational resource for a specific software application or suite of applications and accompanying infrastructure This includes implementation of new systems as well as providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources


Follow architectural design to install, configure and validate the system build
Work with various NICE departments (Support, Product management, R&D) and customers around the globe for end-to-end resolution of issues
Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
Strong Account Management skills
Participate in knowledge transfer activities as required
Work in accordance with NICE support process, procedures, contractual SLAs

Qualifications / Education

Bachelors degree in Computer Science / Software Engineering (or similar)
5 years of experience working within application or software support and/or installation
4 years of experience working within public or private cloud environments
4 years of experience working in a Windows based environment including both production and personal systems
6 years communicating in English in a technical field
Experience working with WFO related software (WFM, QM, Etc)
Experience in Web Applications support
Experience in Database Troubleshooting and Tuning (MS SQL)
Experience as IT (Network and system) that worked on Server issues mainly
Strong troubleshooting and problem-solving skills
Experience in customer support serving global customers

Personal attributes

Excellent English verbal and writing communication skills
Team player - ability to work well in a close team environment
Fast learner with ability to educate her/himself on relevant technologies
Ability to multitask and prioritize work
Ability to remain focused and calm under pressure

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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