• Tech Lead Application Operations Engineer Jobs in Pune,India - 25301206

  • NICE
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  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Tech Lead Application Operations Engineer

Services | Pune, India | INDIA

NICE Actimize is currently seeking a technical, hands-on, customer-focused Production Support Engineer to join our growing Cloud team This person will be responsible for leading client projects on the Cloud

Key Responsibilities

Perform operational duties including database backups, application server health, service recycling
Identify and resolve operational issues (eg batch failures, client data feed errors)
Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs, realtime streams
Maintain operational documentation, eg incident tracking and run books
Produce metric reports including daily production status
Review Client support tickets and requests under service SLAs
Resolve level 2 and level 3 issues (ie application support, DBs and data center related issues) Document issues in customer support portal
Provide on-call off hour support and work during non-prime shift hours
Support client testing in none-production environments


4 to 7 years experience in production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
Experience with AWS is a bonus
Knowledge in Actimize solutions is a bonus
Experience with Unix, Linux, Windows, Tomcat, SSH, PGP and basic scripting skills
Experience with SQL Server, Oracle and MySQL
Proficiency with Perl/Windows scripting and regular expressions
Experience with and understanding of complex process and data flow
Ability to effectively and proactively communicate (both written and verbal) to various Actimize groups and Actimize clients on a daily basis
Experience with application debugging, performance, scalability
Familiarity with standard application security compliance best practices
Knowledge of fault detection and resolution processes
Experience working successfully independently and with other team members as well as developers
Ability to multi-task as required and provide rapid support in production

Must be able to provide on-call off hour support and work during non-prime shift hours

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

Key Skills:

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