• Tech Bar Lead Jobs in Pune,India - 23824999

  • Barclays Shared Services Pvt Ltd

Job Description:

Job TitleTechBar LeadLocation Pune

You will be responsible for leading the TechBar service across multiple locations in your region The role holder will be a key person in managing the end user onsite support service for desktopThe role holder will manage a team of TechBar Concierge resources who will be the first port of call for customers seeking support They will be responsible for the end to end TechBar & onsite desktop support service, and will also work with the broader internal and external teams

The role holder will actively work with other parts of Colleague Support Services to ensure we always perform as per commitment This is an exciting period for Colleague Support Services and the diligent management of the service will be critical

What will you be doing

  • Operational Management day to day - TechBar locations in the US

  • Service and metrics performance management

  • Team Leadership leading a regional team

  • Vendor close relationship with 3rd party supplier

  • Customer service focus on providing world class support

What we re looking for

  • Experience in leading a team of support colleagues

  • Knowledge of the standard workplace technology offering and product set (hardware, operating systems, mobile devices etc) used within a large organization

  • Customer focused and ability to manage stakeholders at various levels across the organisation

  • Proven experience in leading on customer service within an enterprise environment

  • Demonstrate key skills in areas of management and expertise including communication, staff direction and motivation

  • Experience of creative problem solving, and the ability to take the initiative to find innovative solutions to customer needs

  • Ability to build and maintain close relationships both internally and externally to deliver the best service for our customer

  • Demonstrates effective communication, both orally and in writing, with subordinates, colleagues, clients and customers at all levels, both formally and informally an influential communicator

  • In depth experience of service and relationship management processes and methods

Skills that will help you in the role

  • ITIL Service Performance

  • Performance Management

  • Resource Management

  • Service Mangement

Where will you be working

  • Pune

*Barclays recently announced the creation of a new world-class campus at Gera Commerzone located in Kharadi All Pune based roles will eventually start to move to this new campus starting September 2019 In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites Please speak with your recruiter about the specific location plans for your role

Be More at Barclays
At Barclays, each day is about being more as a professional, and as a person Be More Barclays represents our core promise to all current and future employees It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are
Interested and want to know more about Barclays Visit homebarclays/who-we-are/ for more details

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues Simply put, success is not just about what you achieve, but about how you achieve it

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals

Our Benefits
Our customers are unique The same goes for our colleagues Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be We are proud of our dynamic working options for colleagues If you have a need for flexibility, then please discuss this with us

Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 14th Apr 2020

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