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  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Leading and developing a team of 15 or more Associates and Specialists for at least two or more years; responsible for the overall direction, performance management, coordination and evaluation of the team and manage the team and ensure high service delivery and execution
Actively participate in and drive continuous improvement culture through KAIZEN and LEAN projects Identifying and eliminating barriers to accuracy, productivity, and quality
Achieve performance goals and objectives in line with the network wide vision and goals
Carrying out supervisory responsibilities in accordance with Amazon policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution
Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken
Responsibilities
Subject Matter Expert for customers and team
Deep knowledge in document auditing, digitization and HR systems
Roll up sleeves to process requests in time of need to support team in high volume situations
Escalation point for any recruiting process related issue
General understanding of HR Services & Recruiting workload and priorities
Performs audit of teams work Assists in developing and approving guidelines
Provide clear communication to partners and employees when researching and resolving inquiries
Track, measure and report on the Service Level Agreement (SLA) metrics
Demonstrate a high degree of discretion and confidentiality
Manage escalations and investigate discrepancies
Participate in a variety of project related activities, including analysis or preparation of documentation; communicate processes and best practices
Conduct audits to ensure data accuracy and process adherence

Project Management and Communications
Manage the daily work flow to analyze and take action according to the incoming volumes
Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Participates in cross-functional process improvement initiatives
Assists in developing and implementing training programs to improve the quality and productivity of the team
Drives process improvements to enhance the operational efficiency of the site Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures
Investigates discrepancies, finds and implements solutions
Creates business cases and manages enhancements Presents high quality data findings
Responds to escalations, providing root cause analysis and recommendation Develops remediation plan and drives to resolution with minimal guidance from Manager
Partner with Stakeholders to review performance efficiency and baseline metrics on yearly basis
Coordinate with Content Development Team to keep Inside Page updated with relevant change in Policy
Work with Technical teams to dive deep into issues and provide solution
On time escalation of concern or issues to relevant teams to take action
Regular connect with Managers from different regions to work on common challenges and exchanging best practices
Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Participates in cross-functional process improvement initiatives
Assist in developing and implementing training programs to improve the quality and productivity of the team
Drive process improvements to enhance the operational efficiency of the site Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures
Investigates discrepancies, finds and implements solutions
Creates business cases and manages enhancements Presents high quality data findings
Identifies need creates and distributes standard communications Maintains departmental content in all channels With manager oversight, develops and implements communication plans
Responds to escalations, providing root cause analysis and recommendation Develops remediation plan and drives to resolution with minimal guidance from Manager

BASIC QUALIFICATIONS
7 years of overall experience required
Min 2 years of team management experience mandatory
- HR or HR Services experience a must (Payroll or Onboarding Profile preferred)
Strong communication skills
Flexibility and creativity in recruiting efforts
Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment
Ability to prioritize workflow daily and ensure service levels are achieved at all times
Deliver customer/ team related training
MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint
Knowledge of the organizations inter-department relationships and the ability to work with all levels of the organization
Ability to manage work load in a constantly changing environment
Application of Phone and email etiquettes in customer interactions

PREFERRED QUALIFICATIONS Should be flexible for 24/7 shifts Master Degree Preferred
Amazon is an equal opportunity provider

Job details

Hyderabad, India

HR Operations & Analytics

Human Resources

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Company
AMAZON INDIA PVT LTDarfix

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