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  • 6 - 9 Years
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Job Description:

Team Manager Job ID 912730 | ADCI - Tamil Nadu

DESCRIPTION Is the front line manager for a team of L2s and L3, approximate size ~14-20 which supports Conversion/Quality/Publisher outreach of titles across languages

Own program specific goals around SLA, quality and productivity

Manage stakeholder communication & requirements Ensure that business processes are well documented and continuously updated

Work with product and technical teams to build and improve the tools and technology to support the process

Define, measure and present operating metrics to senior Management

Manages people performance and support career growth

Responsible for identifying customer impacting issues, finding and implementing solutions

Responsible for escalating issues on a need basis such as spike in volumes vs forecast, people issues etc

Responsible for controlling attrition PERCENT

Participate in hiring

Complexity of work

Responsible for building a high performance team that will achieve and exceed the charter and goals for the program

Achieve program level goals irrespective of external dependencies

Ensure effective utilization of resources to drive high team efficiency

Provide inputs for OP planning

Drive process improvements and meet OP targets

Provide inputs for Opex reviews

BASIC QUALIFICATIONS Graduate (any stream) with 6 years of experience of which a minimum 3 years in managing people

Track record of meeting and exceeding high service delivery standards

Experience in driving process excellence and productivity improvement

PREFERRED QUALIFICATIONS Experience in managing process and operational escalations

Exposure to process improvement/quality control tools and methods

Experience in understanding and managing metrics and developing them, as required

Strong working knowledge of basic computer business applications such as MS Word, MS Excel, and Outlook

Strong background in web search and familiarity with various ways used for searching for information
Arabic Language knowledge will be an added advantage
Experience in ebook conversion space will be an added advantage

Job details

Chennai, India

Reading Experience

Operations, IT, and Support Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:


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