• Team Manager , Credit Card Sales Jobs in Vietnam

  • Standard Chartered Bank Ltd
  • Vietnam
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Team Manager, Credit Card Sales - ( 1900018479 )

Job Retail Banking

Primary Location ASEAN & South Asia-Vietnam-Hanoi

Schedule Full-time

Employee Status Permanent

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Strategy
Manage Business Development Managers, Personal Clients to maximize new business opportunities of multiple personal products while providing one-stop quality customer service in an efficient operation where risks are well controlled
Motivate and develop the team to over achieve agreed sales target and revenue
Drive the team to sell best main products as mortgage loans and cross-sell other individual banking products like CASA, Visa Debit Card, credit cards

Business

Driving sales productivity and other initiatives to achieve target per month and customer satisfaction objectives
Working with other functions to improve processes and systems for acquisition, underwriting, authorization, account retention & maintenance, results tracking, etc to deliver the customer value proposition
Coaching direct reports and key talents to deliver on individual performance
Being multi-skilled to handle all kinds of transactions and services in the bank
Enhancing the Banks image via community activities
Ensuring the team to follow service standards of the Bank
Monitoring customer service quality of the team
Getting customer retention efforts with personal involvement in complaint resolution

Processes

Facilitating and implementing work process improvements Check list
Minimize incomplete applications and sale errors from team members

People and Talent

Coaching all team leaders about management skills so that team leaders can manage their teams to increase sales productivity
Coaching all team leaders, team managers about management skills so that team leaders, managers can manage their teams to increase sales productivity
Devolve skills for Team managers for management, sourcing, tracking , reports, policy matured users, system , code of conduct ,sale governance and risk controlling
Identify and motivate talents to become successors

Risk Management
Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD
Participate in and/or support the Banks effort in combating money-laundering activities
Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates

Governance

Manage the team to follow the Bank Code of Conduct
Ensuring service quality and clients satisfaction level as the Banks target

Our Ideal Candidate

- BSc in Banking, Finance, or relevant
- At least 4 years working in banking industry as sales, having CC experience is one of advantage
- At least one year of experience as sales team manager
- Good communication in English
- Good Microsoft office using

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Company
Standard Chartered Bank Ltdarfix

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