• Team Leaders in Health Insurance Process Jobs in Gurgaon,India - 25695416

  • PolicyX

Job Description:

Delivery of team ,service level components, quality and productivity targets & indicators
People Management, as well as staff development
Operational Management Managing the floor, adherence to schedule
Problem resolution
Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call
Training and development of staff
Motivation, leadership for a team and developing future leaders
Recommendations for product and process development based on customer feedback and analysis of the same
Contribute for the initial hiring and selecting process of the front line
Compiling reports on teams performance and customer feedback
Communicating with team and being a focal point of dissemination of information from management to team and vice versa
Work very closely with team members to solve customer problems
Understand agents problems and weaknesses and address these
Offer solutions and suggestions for process and product improvement to management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 19th Jul 2020

Key Skills:

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