• Team Leader Jobs in Bangalore,India

  • SILVER LIGHT TECHNOLOGIES
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Responsible for the overall process assigned

Monitor closure  TATs for the cases created by the team

Identify areas of improvement in the process and report to the process Manager

Identify areas of process improvements for better customer service

Feedback to the team to take actions on cases

Reduction in repeat complaints by focusing on FTR by the team

Provide quality customer service, including interacting with customer through contact center, answer customer enquiries, and effectively handling customer complaints

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Automobiles/Auto Component/Auto Ancillary, CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Any Process - Both BPO Type,Voice Process - Both BPO Ty
Salary : Rs 5.05 - 15.30 Lacs p.a.
Deadline : 07th Mar 2020

Key Skills:

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