• Team Leader Executive Service Delivery Jobs in Germany

  • Germany
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

We at Expedia Groups Business Travel brands Egenciacom pride ourselves to offer excellent VIP services to our customers and we are looking to hire a Teamleader, Executive Services Delivery based in Munich, Berlin or in the home-office in Germany to assist our highly experienced and professional teams

What youll do

Together with your team of 7 Executive Travel Consultants based in Germany and the Netherlands, you will ensure an outstanding service for our VIP customers
You will coach and develop your team through regular call monitoring, emails monitoring, and quality checks
You will hold 1to1s, team meetings and communicate effectively with your team by informing them of new developments that impact the activity and the team
You will define the respective VIP processes together with your customers and the implementation team and ensure these processes with your team
You will support your team in day-to-day business and cover in times of leave and illness
You will onboard new Executive travellers by making welcome calls to gather needs and preferences and to introduce them to the team
You are the first contact person for high-level complaints and customer concerns and ensure the satisfaction of our VIP customers by your prudent and effective provision of solutions in cooperation with all relevant internal departments
You create and customize service- and holiday-schedules
You contribute to the creation and continuous improvement of customer operations processes and propose improvements

Who you are

You have leadership experience guiding and developing corporate travel consultants and you are an experienced VIP Corporate Travel Consultant yourself
You have excellent knowledge in the area of additional services such as limousine service, traveling relatives, visas, preferred rooms, status programs, conference rooms, etc
You have excellent Amadeus skills
You know how to define excellent service processes and you know how to guide and motivate your team to achieve constant improvements
Your excellent German and English language skills will enable you to have a professional written and oral communication within and outside the company
You bring a friendly telephone voice and you offer an excellent service experience on the phone
You bring professional training as a business travel consultant

Why join us
Expedia Group recognizes our success is dependent on the success of our people We are the worlds travel platform, made up of the most knowledgeable, passionate, and creative people in our business Our brands recognize the power of travel to break down barriers and make peoples lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so

Whether youre applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach We relentlessly strive for better, but not at the cost of the customer We act with humility and optimism, respecting ideas big and small We value diversity and voices of all volumes We are a global organization but keep our feet on the ground so we can act fast and stay simple Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you

Our family of travel brands includes Brand Expedia, Hotelscom, Expedia Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, lastminutecomau, ebookers, CheapTickets, Hotwire, Classic Vacations, Expedia Media Solutions, CarRentalscom, Expedia Local Expert, Expedia CruiseShipCenters, SilverRail Technologies, Inc, ALICE and Traveldoo


Expedia is committed to creating an inclusive work environment with a diverse workforce All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Full time


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : Ticketing/Reservation/Travel Agent/Airlines
Role : Ticketing
Salary : As per Industry Standards
Deadline : 30th Jan 2020

Key Skills:

Company Profile:


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