• Team Leader - Collection Jobs in Mumbai,India

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  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Bangalore Team Leader - Collection Experience 3 to 6 yrs Skills Required Job Summary JD for TL-Collections Designation - Team Leader Location - Bangalore Clarification about the profile- 3-4 months candidates has to stay in Mumbai Accommodation will be provided by the company with meal (Breakfast & Dinner) Travel tickets will be given by the company from candidates city to Mumbai Candidate would get 5K as Mobility Allowance (25K/Month theyll get till the time theyll be in Mumbai rest 25K/month will be paid when they come back to Bangalore office) Salary Details Up to 35 Lakh CTC/annum plus performance based incentives Key Responsibilities - Deliver SLA & KPI Manage & motivate a quality team of 15 outbound operator Manage the Collection process ( 0 - 4 Buckets ) Ensure operator are delivering individual outbound calls target, SLA & KPI Maximize Productivity Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement Conducting team meetings, pre/post/mid shifts, BPS Create future prospects for company To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre Deliver the required volume of effective coaching Attrition, Shrinkage & Roaster management Desired Profile - Candidate should have excellent communication and interpersonal skills Should have worked on Dialer ( Any dialer ) Roaster management, Shrinkage, Attrition, Performance Reports Strong analytical skills Exposure in Genesys dialer & dialing filters is preferred Hands on experience MS-Office applications like Word, Excel, PPT etc

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : HR / Administration / IR
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 15th Mar 2020

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