• team lead for non voice Jobs in Hyderabad,India - 25334844

  • Tricolour Manpower Solutions LLP
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

  • Managing an average team size of 17 members

  • Need to be approachable and supportive towards the team

  • Achieve targets of sales and service

  • To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity

  • Attrition and shrinkage management Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team

  • Prepare schedules for the teams and ensure attendance

  • Compliance to login, log out & scheduled breaks of agents

  • Ability to evaluate calls, coach and provide feedback

  • Responsibility for delivery of the defined customer experience in every interaction

  • Work very closely with team members to solve customer problems

  • Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers

  • Ensure all Company policies and procedures are implemented consistently and fairly

  • Conducting performance appraisals for the team

  • Demonstrates high levels of integrity and personal standards in all work related situations

Profile Summary:

Employment Type : Full Time
Industry : BPO / Call Center
Salary : Rs 3.0 - 3.5 Lakh/Yr
Deadline : 06th Jun 2020

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