• Team Lead , CRM Jobs in Hyderabad,India - 23831065

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  • 10 - 13 Years
  • Posted : 25 days ago

Job Description:

Title Team Lead, CRM

General Summary

Work effectively with different management teams in planning, coordinating, and designing operational activities to achieve the strategy, mission and objectives of the CRM group This role will work closely with the Sales, Marketing and Customer Operations stakeholders and Subject Matter Experts to identify opportunities to improve business processes, and manage the run and build related activities Provides technical expertise, direction, and leadership to the CRM technical team for a project Ensure all components of the technical architecture are properly integrated and implemented; Team lead develops and implements strategies to provide best customer experience and drive value for sales and marketing teams in business

Duties & Responsibilities

Develop solutions Sales and Marketing processes Act as internal consultant and design architect for CRM solution
Leads and owns the CRM technical and functional area, working closely with IT and business leadership to manage project intake and delivery, as well as application support
Work closely with Business Stakeholders and Subject Matter Experts to understand, gather, and document business requirements
Recommends solutions and develops business case alternatives Pro-actively facilitates complex design and technical discussions and drives decision making process
Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work
Responsible for technical direction for the enhancements, project and support areas
Supports the design, analysis and estimation of projects and enhancements
Organizes workshops and proof-of-concepts in CRM to illustrate solution designs to business process owners and subject matter experts
Develop Functional Specifications and work closely with system developers on design, testing, and troubleshooting to support system enhancements and implementation
Collaborate with the Devops, QA and QC teams to define processes and procedures for deployemet,configraiton best practies,customisaiton best practices, building Integration test library and automation etc
Provide technical support and technical quality control throughout all stages of the project
Provide technical subject matter expertise for the technical delivery processes and implementation This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with business entities as requested review and involvement in all technical work product reviews
Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc)
Play a role in guiding, mentoring and managing a team of developers through our internal processes, including Peer Reviews, Code Reviews, Test case reviews, etc
Recruit, select, manage and develop employees, if applicable Make decisions regarding hiring, promotions, salary adjustments, discipline, and any other changes of employee status
Manage end to end project planning for development effort, including development team management, issue management, and change management as needed
Recommend changes in development, maintenance and system standards
Analyze the solution impact on existing systems and process, and work with various teams to finalize the scope and depth of testing required for production deployment
Deliver projects by authoring/reviewing solution design, functional design, technical design, and test sets and collaborate with global teams in delivery
Proactively recommend and implement enhancements and/or upgrades and ensure that architecture and technology standards are in place

Related Education & Experience

Minimum Bachelors degree in Computer Science or related discipline

Preferably Looking with 10 years of experience in to Microsoft CRM/Dynamics 365 implementation and administration in small to large organizations

Include demonstrated competencies and physical, mental, & interpersonal skills
Subject matter knowledge in CRM functional area Marketing, Sales, Customer Support and Partner management
Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage
Extensive experience with configuration of Microsoft CRM Dynamics 365 and prior versions
Experience in Salesforce system would be added advantage
Experienced in reporting architecture, as well as, data analytics and visualization with a focus on integration with BI platforms such as Power BI and Business Objects
Experience on writing Plug-ins and custom workflows, Experience in implementing JavaScript to MSCRM connectivity using Rest, ODATA web API
Experince in using Azure services for integration
Ability to design complex systems and translate user requirements into business solutions
Experience in interviewing business users, collecting and interpreting requirements, explaining the solution details to business audience and run business meetings
A process- oriented, Continuous process improvement driven, with strong project management skills
Must be able to effectively communicate and manage global development teams
Leadership experience and strong team building skills
Strong communication skills and Interpersonal Skills

Commscope is an Equal Opportunity Employer

Job Segment Developer, Manager, Computer Science, Quality Assurance, QA, Technology, Management, Quality

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 15th Apr 2020

Key Skills:

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